This has been happening from day 1, 60 days ago. I've contacted support multiple times and have gotten the usual "everything looks good" run-around answer. Here are my PingPlotter Pro results and modem's connection logs:
https://drive.google.com/open?id=1CyOG_D4BJdNEcsskxWDh7xpgWLx9xfPf
https://drive.google.com/file/d/1lZY7Io3-WJNUujKpN2zlqb6vl5KDfvFf/view?usp=sharing
You're not alone friend. Scroll through the first few pages of this forum. File with the FCC and send them your screenshots.
Thanks, falc...
Complaint submitted.
Just so you know, the router you're monitoring isn't the last hop. It is very common for the middle hops to drop icmp (ping) packets. This is a form of ddos mitigation and resource protection. As long as you aren't losing packets on the last hop the rest doesn't really matter.
Thanks for the info dchadd.
No problem, right with you with the problems. Already going the FCC route myself. I got contacted the next day by the escalation department from cox and they sent someone next day but they didn't fix the issue. This was my internet last night at 6pm on the last hop.
https://drive.google.com/open?id=1EWl3Rnr7kerVF8nFF_alRZBVBMTWI8qs
