Forum Discussion

CHECKMYPOST's avatar
CHECKMYPOST
New Contributor
5 years ago

To Live Chat Agent- May S.

PLEASE READ THIS POST!!! My internet has been outage since 26hrs ago and I talked to four live chat agents online so far. One of the agent called May S made my day. LET'S START WITH HER:) I asked...
agent
connection issues
ConnectionLoss
Customer
customer service
internet
live chat
  • BenS1's avatar
    BenS1
    5 years ago
    @CHECKMYPOST, Hi, We definitely do not want you to be treated in this manner. Please contact us via Facebook Private Message or DM Twitter @coxhelp or email us at cox.help@cox.com and we can put in a complaint about the chat agent for you.

    Ben S.
    Cox Support Forums Moderator
Creig99's avatar
Creig99
New Contributor

I'm in Pensacola FL about 250 miles from the hurricane and we are experiencing very slow speeds but that's usual for Cox. They will lie and always blame your equipment for any problems. Hurricane Sally came through here about 2 weeks ago and the internet was down for 8 days , well mine was, other people just got theirs back or  still have none. Cox has a monopoly here and they always have.

CHECKMYPOST's avatar
CHECKMYPOST
New Contributor
5 years ago

OMG MONOPOLY?? REALLY DISGUSTING!!

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    can you use any bigger print + all caps on your reply??