Forum Discussion

3302_customer's avatar
3302_customer
New Contributor
5 years ago

Tricky charge policy

We are on the last month of our two year bundle. Consisting of internet, tv and security. To date I have had no issues that is until last month. I received an additional charge for internet overages of $100. Now it’s not the money but the fact they could not explain what it was, why it was over and the first time in an 11 month period. So because they wouldn’t do anything about, it they can keep the hundred bucks and lose many more!!! I am leaving Cox for century link fiber which is unlimited and Gigabit speed for the same price as the 300mb day get from Cox fir the same price! 

See you Cox! Another unhappy customer gone from your life... 

internet
  • Allan's avatar
    Allan
    Moderator
    5 years ago
    Hello, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Allan, Cox Support Forums Moderator.