Forum Discussion

OhMyHead's avatar
OhMyHead
New Contributor II
7 years ago

Unable to Host Share Play on Playstation 4 / PS4

I can join others on Share Play all day long, but no one can connect to me when I host Share Play. While my speeds test WAY above the minimum for this activity, my signal is never strong enough to ho...
playstation
ps4
shareplay
  • OhMyHead's avatar
    OhMyHead
    7 years ago

    Hello, my helpful friends!  I have returned to let y'all know that my Shareplay is up and running and working perfectly at home!  At my wit's end, my next move was to get my own modem and router.  All this time I was under the impression that I had to use the modem/router I was issued by Cox.

    Last night I ordered an ASUS CM-16 with an ASUS AC1300 wireless router, and in a few minutes, had it up and running.  Tested Shareplay and BOOM.  Good to go.

    The device I was using (that is now the suspect in the busted Shareplay as well as MMS texts taking forever to go through) is an Arris TG2472, which I will be happily returning to Cox.

BrianM's avatar
BrianM
Moderator
If you are still having trouble after that, I would recommend connecting direct to the cable modem as Danny mentioned to eliminate the router as an issue as it will have an internal firewall that could cause these types of issues. Brian Cox Support Forum Moderator
OhMyHead's avatar
OhMyHead
New Contributor II
7 years ago

Thank you for joining in, Brian.  I have a modem/router device from Arris, so not sure how to bypass the router unless you are talking about putting the PS4 in the DMZ.  If so, I tried that with the same results.

Errors are saying my connection is "unstable" Cox insists there is no physical issue with my connection at my apartment complex or my apartment specifically, but I'm not so sure that is true.  Just a theory.

  • Allan's avatar
    Allan
    Moderator
    7 years ago
    Hello, Have you tried reaching out to Sony's playstation network support pages? There are some good articles about this issue including troubleshooting port blocking. Thanks, Allan Cox Support Forums Moderator.
    • OhMyHead's avatar
      OhMyHead
      New Contributor II
      7 years ago

      I have had a few chats with Sony support.  According to them, it's all you. :)  And by you I mean my Cox router or Cox internet connection.  The gear worked perfectly hooked up to another router connected to another ISP.

      I still need to reset my router.  I will be back to fill everyone in after I try that.  And thank you everyone for caring enough to pop in here!

      • Allan's avatar
        Allan
        Moderator
        7 years ago

        ohmyhead

        Please let us know the results. We will be here to help.

        Thanks,

        Allan - Cox Support Forums Moderator.