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I have an ARRIS SURFboard SB8200A that is 4 years old. I have a RT-AC3100 router. Gigabit Ethernet package There are days that are good and days that are bad. Download is usually around the 500-70...
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Hi LBeasley,
I am sorry to hear that you are experiencing any speed issues with your internet service. I know how important it is to have a reliable connection.
Intermittent speed issues can be difficult to pin down. I suggest bypassing the router and connecting one computer to the modem using an ethernet cord. After you have reconnected the computer directly to the modem turn the computer off (not a restart). Also, unplug the power cord from the modem. Unplug the power cord from the router also. After all devices are off, plug the power cord into the modem and wait for 1-2 minutes.
After the modem is back online, turn the computer back on. Once the computer is back up to the desktop, go to the Cox website and run the speed test: www.cox.com/.../speedtest.html
Please let me know the results for download/upload, and ping/jitter. I suggest keeping the wired connection (not using WiFi) for as long as possible to test the wired connection every 2-4 hours. Keep a record of the times and the speed test results for comparison.
Thank you,
Mike J.
Cox Support Forums Moderator
I am sorry to hear that you are experiencing any speed issues with your internet service. I know how important it is to have a reliable connection.
Intermittent speed issues can be difficult to pin down. I suggest bypassing the router and connecting one computer to the modem using an ethernet cord. After you have reconnected the computer directly to the modem turn the computer off (not a restart). Also, unplug the power cord from the modem. Unplug the power cord from the router also. After all devices are off, plug the power cord into the modem and wait for 1-2 minutes.
After the modem is back online, turn the computer back on. Once the computer is back up to the desktop, go to the Cox website and run the speed test: www.cox.com/.../speedtest.html
Please let me know the results for download/upload, and ping/jitter. I suggest keeping the wired connection (not using WiFi) for as long as possible to test the wired connection every 2-4 hours. Keep a record of the times and the speed test results for comparison.
Thank you,
Mike J.
Cox Support Forums Moderator
