As I asked before, what is a tech visit going to accomplish? Each tech that has visited my residence has #1 blamed my modem, #2 tried the cox modem, #3 replaced the outside line and #4 determined this is an outside issue not related to my equipment. Tonight is literally the worst performing upload speed I've had since I've moved here and the past couple days I've seen wild fluctuations in upload speed. This is SO obviously a node/infrastructure issue OR Cox is flat out throttling upload speeds regionally. I'm not trying to throw accusations around but I've caught your tech support lying to my face more then once and I am tired of it. I'm also tired of you accusing me of having sub-par equipment when this has literally been ruled out BY your techs and logged BY your techs internally.
I was told when these issues began in October after battling with your tech support for 15 days straight that you had regular outages and infrastructure issues that needed to be resolved. Then I was told these issues WERE resolved. Issue was resolved for a few days, then problems, then no problems, then problems, then no problems, then problems. How am I supposed to work? What am I as a paying customer supposed to do when half of every month I'm unable to achieve an upload stream.
So once again, what is a tech going to do once they come out? Are they going to look at my lines, my equipment or are they going to check out the node? I don't need another level 1 tech coming into my residence, which you're going to again try and charge me for, eating up MORE of my time for a PERSISTENT Cox Communications failure to provide service.
If you want to actually help with this situation please ESCALATE this ticket and have techs go look at the physical infrastructure in and around my neighborhood and hey, maybe even the whole region to determine what the actual ROOT cause of the situation is.
Resolve this issue Cox I'm losing money at your hands and I'm NOT receiving the service that I pay a lot of money for. I will continue calling your billing dept. AGAIN and asking for refunds for your failure to provide the basic internet services I'm paying for.
Also here in Las Vegas. Arris has many months of recordings. Read my post .
