Forum Discussion

VVaz's avatar
VVaz
New Contributor
4 years ago

Upload speeds dip around 3 PM.

Hello - I am beyond annoyed with Cox's service right now. For the past few days, my upload speeds have been dipping around 3 PM. This is a huge problem. With COVID I do everything online, school, talking with friends and family, etc. All of those things require upload speed, and mine is practically nonexistent. 

Usually my upload speed is around 11Mbps. Last night, and tonight, when I tested it has been in between 0.07 and 0.11. This is obviously frustrating.

I tried to call the support number earlier, went through everything with it saying internet speed is hard to help with, just to be hung up on after saying hello.

It doesn't really matter if internet speed is hard to help with, the minimum for my upload speed should be much higher than this. I'm very upset. I've had plenty of problems in the past and if this isn't resolved I will probably look into switching providers.

upload speed
upload speed drops
  • Curtis's avatar
    Curtis
    New Contributor
    4 years ago

    I've been experiencing the same thing except it's now all hours of the day. I work at home and its almost impossible the do my work.

  • RyanMaxwell's avatar
    RyanMaxwell
    New Contributor
    4 years ago

    Yesterday and today I have experienced the exact same thing. My upload goes from 0.1 Mbps to 0.5 Mbps.  I work from home and these dips make it impossible to work with any files on our network.  I pay for the 150 Mbps down, and "up to" 10 Mbps up, but I feel like it should be more than that.

    I chatted with support earlier and they reset my modem (which I had already done) had me reset my router (which I had already done) had me connect directly to the modem with my laptop (which I had already done) and finished the chat by pushing me off to my equipment manufacturer (my modem is less than a year old).

    What do I have to do to get an answer on this? Anyone have any luck?

    • quasibrain's avatar
      quasibrain
      New Contributor II
      4 years ago

      The forum is filled with similar stories. No resolutions. I have exchanged emails with the cox. There was a cox technician on my road last week. Whatever he did made a significant improvement in upload speed. But the slow upload speeds returned two days ago. I explain this to the cox people and they respond, "There was some earlier trouble in the area that has since been cleared." So before they cleared that trouble in my area I had poor upload speed. After they "cleared" it I had great upload speed. And they want to send a technician to my house now with of course a $75 service charge if they have to enter my house. It's such a circle jerk the support service. The only option in my area is AT&T's slowest DSL. At this rate that may be a better option.

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      4 years ago
      @RyanMaxwell

      There appears to be an open ticket for ingress on the line it was opened on 2/5/21 once this has been resolved it resolve the issue. We currently don't have an ETR I apologize for any inconvenience this has caused.

      Jonathan J
      Cox Moderator
  • jazon's avatar
    jazon
    New Contributor III
    4 years ago

    Switch to fiber if available in your area you get a dedicated line and dont have to share your connection with 200 other people like you do on cable. im about to move to another area that has Fiber 1000Mb up and down with unlimited service and is only $70 a month im paying Cox $120 +$50 for unlimited a month for that and the upload is only 35Mb and there customer service is 100% **.

  • VerK's avatar
    VerK
    New Contributor III
    4 years ago

    I have the same exact problem! As of the last few month my inter upload speeds have been TERRIBLE! I pay for 300mbps/down and 30mbps/up but rarely see over 4mbps/up. I am sick of it. They always give me the run around and blame my hardware when I have done EVERYTHING imaginable to make sure it is not on my end. 

    • MaryF's avatar
      MaryF
      Former Moderator
      4 years ago
      Hi VerK,

      We'd be glad to take a closer look into your speed issue. Please send us an email to cox.help@cox.com with your full name, account holder's name, street address, and details of your issue so we can take a look. Thank you.

      Mary
      Cox Support Forums Moderator
  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @ Waz,

    I know how important it is for you to have stable upload speeds. It sounds like we need to investigate these issues further, please email us at cox.help@cox.com with your full name and address.

    Ben S.
    Cox Support Forums Moderator
  • quasibrain's avatar
    quasibrain
    New Contributor II
    4 years ago

    My upload speeds have been around 0.3 Mbps since last week. I've called Cox support and their suggestion is to get another modem. I am really frustrated with the service right now. There is no other high speed internet provider where I live.

    • Nads4's avatar
      Nads4
      New Contributor
      4 years ago

      Funny I pay for the Panoramic 300Mbps and most of the time it averages 20Mbps. The latency is so bad the family gave up on gaming and Netflix buffers incessantly. We have Xfinity at our retirement house in NH and it averages 350Mbps out in the boonies, why COX can't match that is pitiful.

      • LisaH's avatar
        LisaH
        Moderator
        4 years ago
        Hi Nads4. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us via email at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
    • VerK's avatar
      VerK
      New Contributor III
      4 years ago

      I pay for 30mbps UP and rarely get above 4.0mpbs

    • MichaelJ's avatar
      MichaelJ
      Moderator
      4 years ago
      Hi Quasibrain,

      Please feel free to reach out to us for assistance. Please email us at cox.help@cox.com with your full name and address. Please include a link to your forums message.

      Thank you,

      Mike J.
      Cox Support Forums Moderator
  • CoxUserFor30yea's avatar
    CoxUserFor30yea
    New Contributor
    4 years ago

    I just ran a speed test (17:16) and the upload speed was 10.2 Mbps - which is what my plan specifies. I will check it again at various times tonight and tomorrow earlier in the day.