Pizzazz Picasso said:
They are doing the same thing to my girlfriend and I here in Las Vegas. We never have gone over our data cap but for some reason every single night at about 9:50 pm they throttle our upload and download speeds. The download speed isn't so bad but they often bring the upload speed down to 1 mbps or less. This has been ongoing since September 2017 and I have had so many service reps out here I have lost count. Seriously considering switching to Cox Business to see if this issue would end. Unfortunately Cox has a monopoly in this area and they realize it so they are abusing their customers quality of service!
Pizzazz, I started experiencing the same thing started as 2017-01-21 as well. I keep messaging Cox and they keep telling me we are doing maintenance. They said every night since early January starting at 9PM each night. Really helpful for all of us on the west coast but according to them they do maintenance when 'no one is on' starting at midnight east coast time.