What is going on? 4 weeks of inconsistent service.
Today marks the 4th week in a row. That's right 4th week in a row that I have inconsistent internet coverage. I pay for the 1GB plan which is already over $100 not including the modem rental.
About 4 weeks ago I noticed that between 5PM and 9PM my download speeds would dip from about 950 mbps to around 700 and my Uploads speeds would dip from about 40 mbps to about 1-5mpbs. The average person wouldn't care but I use my PC as a secondary source of income and those hours and speeds very much matter. Every day that passes that I'm unable to use my internet effectively around my day job is money out of my pocket. I called every day for about a week and a half, I was strong armed and gaslit into updating my modem and was assured by several people it will definitely resolve my issue.
Well lo and behold it did not. I finally managed to get ahold of a manager and almost everyone I've spoken to has been so considerate and kind and helpful. The manager was very polite and sent out a tech free of charge, the tech verified everything in my apartment and said there were no issues. He did say however that the box outside was flagging some errors and he would let the mainline team know. This was almost 2 weeks ago and I haven't noticed a single soul come out to attempt to fix anything but I could be mistaken.
Which leads me to this week, there has been an "active outage event" in my area for almost a week now and when I lose reliable service is becoming more and more random and somehow even more unreliable. I am officially at my wits end. It has been 4 WEEKS and all Cox offers are assurances it will get fixed eventually and they're definitely doing they're best. I asked for a credit on my account just today and all I was offered was $25 off my $125 bill for let me remind you, 4 WEEKS of inconsistent usage. When I told the rep I wanted to speak to manager she said I had to tell her why. I explained I want more compensation than what she offered and she told me no because she already authorized the measly $25 credit and told me basically she can't assist me any further since there's an active outage event and they aren't sure when it'll finally be resolved and told me to have a nice day.
I have things to do, events to plan and people to get ahold of and I cannot spend the rest of my summer like this especially if I'm receiving no compensation for it on top of the countless hours I've spent on the phone, in store and on webchat trying to resolve this and on top of that the amount of income I've lost due to the inconsistent service. $25? Clearly your customers are a joke to you.
And so here I am, angry and upset and frankly at my wits end. I hope that someone sees this and can offer me more than a $25 credit and an "Idk." I will be calling your tech support every day to speak to someone actually willing to make this situation right and I can assure you with 100% confidence I will be taking my business elsewhere as soon as I'm able if this is not resolved.
GET IT TOGETHER COX.
