Forum Discussion

Makaylatj's avatar
Makaylatj
New Contributor II
4 years ago

Why can't I get any help with my upload speeds?

I have contacted customer service several times and still no one has come out and service the node on my poll.... I have been getting speed test results like the one attached for over two months now....

bad service
connection issues
Upload Speeds
  • Makaylatj's avatar
    Makaylatj
    New Contributor II
    4 years ago

    After posting this yesterday now for some reason my upload and download for that matter is right.... Go figure.....

    • Makaylatj's avatar
      Makaylatj
      New Contributor II
      4 years ago

      I will post if it changes again though the day which it almost always does...

  • Glenee's avatar
    Glenee
    Contributor II
    4 years ago

    Go to speedtest and select another server other than cox. If it improves it's the Cox speed app not acting right.

    • Makaylatj's avatar
      Makaylatj
      New Contributor II
      4 years ago

      I tested on several sites. And it is bad all around. Also we have spoke to a service tech once and they said it was something on the poll.

      • BenS1's avatar
        BenS1
        Former Moderator
        4 years ago
        @Makaytaj,

        I took a look at the network tickets in your area and I do see that there is a ticket to replace a low hanging drop, but that should not cause any service issues. I would recommend sending us an email and allowing us to set up a technician.

        Ben S.
        Cox Support Forums Moderator