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Kikin471's avatar
Kikin471
New Contributor
7 years ago

WiFi issues

I have a Cisco DPQ3925 DOCSIS 3.0 2-PORT Voice Gateway that about 5 years old now. I have always had Wifi connection issues in my small apartment which would be resolved by an occasional modem reset. Now it seems i have to reset the modem almost EVERYDAY! I am considering an equipment upgrade  to a panoramic modem. But why should I have to pay for a self install if I.m having current issues?

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  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Kikin471, I wonder if you have a new source of RF interference nearby that didn't exist before.  Perhaps a neighbor installed a router of their own or new cordless phones have been set up. Have you tried logging into the gateway and changing the wireless radio settings to use channel 1, 6, or 11? Sometimes wireless interference can be avoided by selecting a different channel. -Becky, Cox Support Forums Moderator
    • Kikin471's avatar
      Kikin471
      New Contributor
      7 years ago

      I have it on channel 9. when i ran a scan that channel had the least traffic on it