@PleaseFixCoxIssues
We may need to schedule a technician out to your residence if that hasn't been done yet. When the field technician arrives for the appointment, he or she will inspect the tap that your home connects to, use a meter to check tap components and signal strength, and replace components, if necessary. Also if they see the node is congested they well submitted a ticket to our maintenance team. The tech will then repeat the above procedure at the demarcation point where the coax cable physically enters your home. After inspecting all Cox equipment and cabling outside your home, the tech will test for packet loss and speed issues. To get started please email your full name and address to cox.help@cox.com.
Jonathan J
Cox Moderator
