Forum Discussion

J_Kopp's avatar
J_Kopp
New Contributor III
6 years ago

Your support agents via Live Chat service are lying to me.

I opened a chat this afternoon with a support agent to ask about a problem with a particular Wi-Fi hotspot that I've been using for the last year or so. The agent told me that the hot spot was unde...
bad service
BadBusiness
connection issues
Cox
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dishonest
Karen_R's avatar
Karen_R
Former Moderator
6 years ago
Hello J. Kopp,

Thank you for reaching out to Cox Forum Support. I’m sorry you had to go through this today. I understand that it’s been frustrating. So that we can take a look into this issue with the hotspots please email cox.help@cox.com. Please include the forum post, your full name, and address in the email. We will reply back once we receive the email. Thanks

Karen
Cox Support Forum Moderator
  • J_Kopp's avatar
    J_Kopp
    New Contributor III
    6 years ago

    Oh my.... this is about much more than hotspots. I am disgusted with Cox altogether because your official policy is to lie to customers. How else can this be explained? The only other possibility is that each person I talk to just happens to be making the decision on their own to go off script and make up stories. That's ridiculous.