Forum Discussion

J_Kopp's avatar
J_Kopp
New Contributor III
6 years ago

Your support agents via Live Chat service are lying to me.

I opened a chat this afternoon with a support agent to ask about a problem with a particular Wi-Fi hotspot that I've been using for the last year or so. The agent told me that the hot spot was unde...
bad service
BadBusiness
connection issues
Cox
cox coxsupport
dishonest
Karen_R's avatar
Karen_R
Former Moderator
Hello J. Kopp,

Thank you for reaching out to Cox Forum Support. I’m sorry you had to go through this today. I understand that it’s been frustrating. So that we can take a look into this issue with the hotspots please email cox.help@cox.com. Please include the forum post, your full name, and address in the email. We will reply back once we receive the email. Thanks

Karen
Cox Support Forum Moderator
J_Kopp's avatar
J_Kopp
New Contributor III
6 years ago

Oh my.... this is about much more than hotspots. I am disgusted with Cox altogether because your official policy is to lie to customers. How else can this be explained? The only other possibility is that each person I talk to just happens to be making the decision on their own to go off script and make up stories. That's ridiculous.