Forum Discussion

LisaH's avatar
LisaH
Moderator
Hi BatmanFanatik. You can have additional contour 2 boxes in your home, however, you would need to rent them from Cox in order for you to be able to enjoy all the features that you love. Thanks, Lisa - Cox Support Forums Moderator
Bruce's avatar
Bruce
Honored Contributor III
6 years ago

If a customers does not return a cable-box to Cox, does Cox block its MAC address on the network?

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    6 years ago

    doesn't matter they don't all customer owned cable boxes

    • BatmanFanatik's avatar
      BatmanFanatik
      New Contributor
      6 years ago

      still a little confused... as I am happy to learn I can have more than 1 contour box in the house... but, if I picked up one from Amazon or ebay.. would it work or would (pardon the pun) cox block it?

      What would happen If I just plugged it in where the mini-box was originally at??

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        @BatmanFanatik, Cox will be unable to provision any Contour receivers you purchase from a third-party retailer such as Amazon or Ebay. -Kevin M. Cox Support Forum Moderator
  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @Bruce, if the cable box is not returned to Cox, then an equipment fee is assessed on the customer's account. Cox typically does not provision cable boxes over the phone. The receivers must be drop-shipped to a customer's home, picked up at a local Cox retail location, or installed professionally by one of our service technicians. -Kevin M. Cox Support Forum Moderator