Forum Discussion

uconnjay1's avatar
uconnjay1
New Contributor
6 years ago

Anyone else lose cable with the software update cox pushed last night? Keeps booting and powering on then off. Says bad image file. Then reboots again and again

Software update they did last night causing my cable to continuously reboot for last 12 hours over and over

contour
software
tv box
  • GregP1's avatar
    GregP1
    6 years ago
    Hi Red Ruby,

    I am sorry to hear that you are having trouble with the New Contour box. I would like to help. Please email us at cox.help@cox.com and include your full street address and a link to this forum post.

    Greg P
    Cox Social Media Support Specialist
  • RedRuby's avatar
    RedRuby
    New Contributor
    6 years ago

    Yes they pushed an update on us. It killed the Motorola set top box. A tech came out an change it to a contour box. Contour is a step backward in Tv reliably as it depends on internet. Guess what? my internet went out for 1hr before this post. I was stuck on Fox. cant change channel. Contour is busy and tech gave no instructions. The guide looks pretty until you use it. it has netflix not much else. I have not look to see if there is a store. 12hrs on contour and counting.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      6 years ago

      You must connect a Contour box to the Internet?  I understand it needs an Internet connection for the majority of programs on Netflix but if I don't subscribe to Netflix, I still have to connect it to my network?

      • RedRuby's avatar
        RedRuby
        New Contributor
        6 years ago

        Still rebooting. The good news is the Tivo(actually a HdHomeRun with 3 turners) still works!!!

  • uconnjay1's avatar
    uconnjay1
    New Contributor
    6 years ago

    Now have error code 8f and 21.  Keep trying to reboot still but now says er8f then er21.   Cox is frustrating me 

    • BrianM's avatar
      BrianM
      Moderator
      6 years ago
      It sounds to me like the box itself may need to be replaced if it did not download an update properly, unless there is some type of signal issue preventing it from loading properly. This will be something that the technician will be able to determine once they come out.

      Brian
      Cox Support Forum Moderator
  • MariaL's avatar
    MariaL
    Moderator
    6 years ago
    Hi Uconnjay1,

    It appears you have a service appointment scheduled to address this issue. Feel free to reach out if you need support after your tech visit.

    Maria L.
    Cox Support Forum Moderator
    • uconnjay1's avatar
      uconnjay1
      New Contributor
      6 years ago

      Yeah. Its software problem YOU pushed out.   a technician wont be able to do anything either until you fix YOUR corrupt software

      • Bruce's avatar
        Bruce
        Honored Contributor III
        6 years ago

        I didn't mean the software is corrupt but the process got corrupt.  Anything could have corrupted the process.  Restart the process by either reboot, reset or reprovision.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    Sounds like a corrupt update.  Reboot.  If that doesn't work, log into your account and reset.  If that doesn't work, call Cox to reprovision.