At a loss - TV and Paramount Plus
Need help First: Have Cox for internet service, Contour for TVs; have a iMAC, 2 Sony Bravia TVs (50 and 43 inch) Recently got a new modem - Nighthawk AX6. Small single story house, modem seems to b...
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Right, I know the Nighthawk is the router, in my attempt to give all the info I forgot to mention the modem: provided by Cox, Arris Touchstone CM8200.
Using ethernet connection on the router, can't really get the TV closer - currently +/- 15-20 feet away, clear view between TV and router. Will folo-up with suggestion regarding manual.
Thanks
Sorry but I have the equivalent of a 2nd grade education when it comes to computers. Looked at the manual - it's all a foreign language to me but thanks for the suggestion.
Sorry, I don't know how to help then. The only other suggestion I have is contacting Netgear as this doesn't sound like a Cox issue.
Spoke to Tech Rep at Netgear - she walked me thru several tests of the router. Once finished she stated the router was indicating optimal operations. Thus she thought the issue might be with the modem or the cable system. Can Cox check the modem or is there a manual for the modem that I can try to muddle thru?
Did they test the signal strength that the TV is getting and test the speed? It could be as simple as interference where the problem TV is. However if it works fine on the other TVs, it's not a ISP/modem issue IMO. How do other apps on the TV work? Same?
PS. Here is the manual for the modem. The modem UI is read only. Except for the password to access it, there is nothing to configure or change.
