Forum Discussion

katlew's avatar
katlew
New Contributor
4 years ago

Bad reception

We have had horrible reception on the Weather Channel (44) forever.  I have tried to get this fixed but all the people who work for cox want you to reset the modem or cable box.  This problem is not related to the boxes, TV's or the modem.  This also happens on HLN (22), but not as often.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @katlew

    I apologize for any inconvenience this has caused. Are you experiencing this on all cable boxes if more than one?

    Jonathan J
    Cox Moderator
    • katlew's avatar
      katlew
      New Contributor
      4 years ago

      Yes all boxes.  It happens mostly on the weather channel when they have a program on.  Also happens on HLN and Motor Trend.

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        4 years ago
        @Katlew

        I apologize for the frustration you’ve been experiencing with your Cox services and I want to help. If you can email your full name and the street address on your Cox account to cox.help@cox.com. Also, include a link to this thread.

        Jonathan J
        Cox Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Do you have a coaxial cable-box or the wireless receiver?  If coaxial, any electronic devices near your coaxial cable or receiver?  I suspect EMI is affecting the frequencies of these 2 channels.