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missy2669's avatar
missy2669
Visitor
3 hours ago

Constant Signal Issues

Saturday 11/23/24 tv digitizing constant called Cox they say they can't locate my box to send a signal and had a technician come out between 1-3pm. The technician comes and changes splitters in the box outside and then says the line from the pole to my house needs to be replaced but there was a car parked in front of the pole. so then the technician states that they will come out on Monday 11/25/24 and replace the line. Monday morning call Cox and they could not come out until Tuesday 10-12, so I leave work go home meet the technicians and they ran a new line, changed the box out twice, then service was up, service worked fine. Went to bed get up this morning and on the screen when I turned it on states remote will not work? Called Cox again, tech rep states that there is a signal but it is weak and now can not come out until 11/30/24 3-5 pm. So now I will not have cable again from 11/27/2024  until 11/30/2024, This is BS.

  • Becky's avatar
    Becky
    Moderator
    3 hours ago

    Hi Missy, I'm sorry that you woke this morning to find an issue with your cable box. I wouldn't want to start my day like that, either, especially going into a holiday weekend. I apologize for the frustration this has caused! We often get cancellations in our tech schedule, so it's possible we can expedite your service call. So that my team can further assist you, please email us at Cox.Help@cox.com.