Forum Discussion

Billy_Bob's avatar
Billy_Bob
New Contributor
2 years ago

Contour box need to be plugged in?

My master TV finally died after 18 years of service. In preparation for the replacement TV, I unplugged my Cox Cable Contour device. The next day my other TVs died also. Is there a connection between...
  • CurtB's avatar
    CurtB
    2 years ago

    If the other TVs aren't damaged but have no signal, they probably use client boxes that require the host Contour box you unplugged to be plugged in and connected.  Power off all boxes.  Reboot the host first.  When that finishes, power on the client boxes, one at a time.

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor

Could you inform me which boxes use this technique? I thought only Whole Home DVRs used MoCA for DVR service to the client box. I didn't know it actually used the host box to stream TV. 

Bruce's avatar
Bruce
Honored Contributor III
2 years ago

Each client uses 1 tuner on the host.  Dustin explains it well.

forums.cox.com/.../66774

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    That talks about DVR service, not normal TV service, but maybe that is implied? Either way, good to know.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      2 years ago

      Its assumed OP has a host-client setup because...barring any "surge" as you previously noted...a distant box lost service after disconnecting another box.

      If you're wanting a distinction between boxes having to power off and then reboot one at-a-time, that'd be Contour 1 vs. Contour 2.

      You probably could have two independent non-DVR Contour-2 boxes...I'm not sure...but Contour 1 allows two independent Contour 1 DVR boxes.