Done with refurbished boxes And cox
Alert new customers, when you sign up for service you are getting a refurbished box that breaks constantly and fees will be charged for coming out to replace a refurbished box with another refurbish...
Forum Discussion
Hi @Aliceblaylock53
I know how frustrating it is to have multiple box swaps and still have unresolved issues. Any time the technician finds problems on our side or with any of our equipment, no charges are applied for the visit. You can get your box swapped out at a local Cox solution store and we can even ship you a replacement box if you need one as well.
Ben S.
Cox Support Forums Moderator
I know how frustrating it is to have multiple box swaps and still have unresolved issues. Any time the technician finds problems on our side or with any of our equipment, no charges are applied for the visit. You can get your box swapped out at a local Cox solution store and we can even ship you a replacement box if you need one as well.
Ben S.
Cox Support Forums Moderator
That is if the tech qualifies the "fix" as a Cox problem. If a tech simply replaces a box, sure, it's was faulty rented equipment. However, if a tech does multiple actions and the problem eventually resolves itself, what exactly fixed it? I'm sure the techs are told to not blame Cox for the fault. Cha-ching!
