Error Code "Ed27"

Good morning, Jacky. I am so sorry that you have run into an error code that was not able to be remotely resolved for your Contour Cable system. I also apologize for the fact that you have had a negative experience previously with a technician's visit. I am happy to hear that your last experience with a technician was a positive one. Sometimes, certain issues cannot be remotely resolved and require an appointment to be scheduled or for a piece of equipment to be replaced. We want to help you in any way possible and it is our wish for you to be pleased with your services. Please reach out to us on Twitter at CoxHelp, visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it.