I get an error code XRE-06034 "sorry we weren't able to delete your recording. If you continue to have trouble, restart your set-top box then try deleting again" when I try to delete shows from my dvr. So far I've tried: restarting the box, through the settings restarting the box, by unplugging for 2 minutes unplugging all boxes, restarting the main dvr box waiting for a full reboot before starting the other box. Nothing is working.

Hi cushiehuskers, Let’s sync the DVR by: a) Using the Cox remote press the Contour button. b) Use the arrow buttons to highlight the gear icon, then press OK to access Settings. c) Use the arrow buttons to highlight Device Settings, then press OK. d) Use the arrow buttons to highlight Sync DVR, then press OK twice to begin the DVR sync. Once the DVR is synced, you can delete recordings. https://www.cox.com/residential/support/watch-and-delete-contour-2-recordings.html

That did not work. I even tried unplugging both set-tops, waiting for a full reboot, then went through the sync process above. What else can I try?

Hi cushiehuskers, We sent a refresh signal to your host receiver. Let us know if that helped. If not, we'd like to send a reboot signal to reset everything from our end. Please advise when would be a good time to do so. Are you able to delete any recordings from the client box?

That did not help. Yes, I can delete some of the newer shows. The recordings I've been trying to delete are anything older than May 2017. Please go ahead and send that reboot signal. I'm headed to work and will check it again over my lunch.

cushiehuskers, The signal has been sent to reset the receiver. The box will go through a reboot and reload. We look forward to your reply after lunch to see if this reboot helped.

Forum Discussion

cushiehuskers

New Contributor

7 years ago

error code XRE-06034 when trying to delete shows

I get an error code XRE-06034 "sorry we weren't able to delete your recording. If you continue to have trouble, restart your set-top box then try deleting again" when I try to delete shows from my dvr.

So far I've tried:

restarting the box, through the settings
restarting the box, by unplugging for 2 minutes
unplugging all boxes, restarting the main dvr box waiting for a full reboot before starting the other box.

Nothing is working.

contour dvr

Contour2 DVRrecording DVRrecorder noSubscription premiumchannel watchRecordingFromNonSubscribedChannels

CarolLM
Former Moderator
7 years ago
Hi, at this time we don't offer the service you're requesting. It is a feature we're working on making it available, but it's not just yet. Thanks,
CarolLM
Former Moderator
7 years ago
You're quite welcome Buehlar! We're available 24/7 when you're ready to make the change - enjoy the rest of your weekend. -Thanks,
mattyro
New Contributor II
7 years ago
is there a way to save recordings if the box needs to be swapped?
LatitiaS
Moderator
7 years ago
Hi mattyro,

Currently, I regret the option to save your recordings should you need to exchange the receiver. I would be glad to submit this request to our new product team. It is my hope this functionality will be available in the near future.

Forum Discussion

error code XRE-06034 when trying to delete shows

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