Error message !RDK-03004
I have received the error message RDK-03004 the last three weeks. Says there seems to be some trouble, tighten connections and restart. Unplug, wait 10 minutes, check connections, and nothing. Contou...
Forum Discussion
I have been getting the exact same issues for the past 4 days including my internet slowing down to dial up speed. Tech this morning said to call back when I completely lost all services. Um no. I have heard everything from it is my remote to I have 10-20% packet loss and I need to reboot my modem. I can reboot the modem and the box until I finally give up and in a few hours, things are magically fixed. This is not equipment issues, this is a Cox issue.
- @Lisad67213
Are you referring to your internet modem or getting the error message RDK-03004 on your contour box?
Jonathan J
Cox Moderator Exactly! It’s a Cox issue, but no one can figure it out. They throw things at the problem to see if it will stick. Tech visits to the house say the signal strength bot outside and inside are fine. It didn’t happen while they were here. Usually happens in the evening and the weekends, so when use will be busy. Maybe they need to check the signal strength at night. If I call for help they tell me there is no outage, but can’t reset as they show my service offline not responding. Yet internet is fine. I just want it fixed. I want to be able to use my service with no interruptions. All my remotes are less than a week old. Tech says the signal from the remote to box may be the problem since I can’t restart my TV box with remote. Only by unplugging.
As I said in an earlier post, remote commands require a response from a Cox server. If you're having a signal issue, the response may not be received. That's why your remote doesn't always work. Was it a contract tech that said the signal from the remote may be the problem?
Do you know any of your neighbors well enough to ask them if they're having similar issues in the evening hours? Because it only happens at night, it sounds like a main line issue that could be affecting your neighbors too. If it is, ask them to contact Cox, if they haven't already, That could help Cox identify the problem which could result in it being escalated and the solution being found.
- Hello @Lunamom
This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum ModeratorI will be calling Cox to have them replace the box going into the house. Just spoke with my neighbors and they had the same issue a couple of months ago. Cox finally replaced the box with the cables going into the house. Their box is in their attic, ours is outside. She said that fixed their problem. After 20 years I’m sure ours needs replacing.
