Error message !RDK-03004
I have received the error message RDK-03004 the last three weeks. Says there seems to be some trouble, tighten connections and restart. Unplug, wait 10 minutes, check connections, and nothing. Contou...
Forum Discussion
Exactly! It’s a Cox issue, but no one can figure it out. They throw things at the problem to see if it will stick. Tech visits to the house say the signal strength bot outside and inside are fine. It didn’t happen while they were here. Usually happens in the evening and the weekends, so when use will be busy. Maybe they need to check the signal strength at night. If I call for help they tell me there is no outage, but can’t reset as they show my service offline not responding. Yet internet is fine. I just want it fixed. I want to be able to use my service with no interruptions. All my remotes are less than a week old. Tech says the signal from the remote to box may be the problem since I can’t restart my TV box with remote. Only by unplugging.
As I said in an earlier post, remote commands require a response from a Cox server. If you're having a signal issue, the response may not be received. That's why your remote doesn't always work. Was it a contract tech that said the signal from the remote may be the problem?
Do you know any of your neighbors well enough to ask them if they're having similar issues in the evening hours? Because it only happens at night, it sounds like a main line issue that could be affecting your neighbors too. If it is, ask them to contact Cox, if they haven't already, That could help Cox identify the problem which could result in it being escalated and the solution being found.
