Favorites Disappeared From Favorites Guide
Over the weekend, all my favorited movies and TV shows disappeared from the Favorites Guide (Contour button > Saved tab > Favorites tab) but they still are individually flagged as favorite.
I spok...
Forum Discussion
Hi Amwade94, we’ve been able to replicate the issue on a Contour 2 receiver in our call center. We’ve asked that our video engineers investigate. We’d like to verify if the favorites you previously saved are displayed in the Contour App and on watchtv.cox.com. Please log into the Contour App on a mobile device. Click on the menu icon in the upper left-hand corner of the page and select Favorites. Are your saved shows, movies, and actors displayed here? If you don’t use the Contour App, open watchtv.cox.com using an internet browser. Click on Saved and select Favorites. Are your saved shows, movies, and actors displayed here? Also, using your Contour 2 receiver, try to add a handful of shows, movies, and/or actor’s names as Favorites. After adding each as a Favorite, the INFO card for that specific show, movie, or actor’s name should display the option to “Remove Favorite”. After adding several favorites, navigate to Contour button > Saved tab > Favorites tab to see if anything is displayed in this list. For us, the message “You have no favorites yet” is displayed. -Becky, Cox Support Forums Moderator
I'm having the same problem as amwade94 and also have been having it since the weekend.
Per your suggestion, I opened watchtv.cox.com on my browser and I can see my favorites listed there. However, I added and un-added multiple favorites on my receiver and it still says "you have no favorites yet."
- Hi DeepBlue, thanks for letting us know! Our video engineers are aware of the issue impacting Contour 2 Favorites. Please know that we are working to restore the Favorites functionality as quickly as possible. -Becky, Cox Support Forums Moderator
