HBOMax: Cannot Access using Cox Sign In

Hello Nurse Kelly 🙂

I have no clue if you have reached your solution and I honestly cant handle reading all the other abusive responses to find out.  I am not sure if I just read them in my head in a nasty tone or if 1/2 the people responding to posts in these forums have confused the site for a platform to show how vast their technical knowledge is and how lacking their social skills are. Sorry, end of rant.  I experienced the same exact problem with just HBO.  My solution was to log in using my husbands Cox log in information because for some reason HBO and COX only communicate about the Primary Account Holder for COX.  I didn't even realize Cox distinguished between my husband and I but apparently they do and their can only be ONE Primary and I guess when we initiated service some 15-20 years ago it was decided he was the Primary.  I tried to change this with Cox as my husband is unfortunately no longer to be an active account participant due to dementia but have been told many times that I can not do so unless I want to give up both his and my cox e-mail address accounts completely and start a brand new customer account with them with me as Primary.  Not even upon my husbands passing can I become primary on the account.  I would have to open new customer account.

Sorry, TMI - here is a link to some more info on Primary Account Holders:

www.cox.com/.../understanding-digital-identities-and-account-types.html

Hope this Helps - Good Luck!