Forum Discussion
Becky
7 years agoModerator
Hi JimP123,
The information we have locates the IR sensor on the Pace XiD receiver on the far left side of the front panel (when facing the front of the box). It's possible that the IR sensor on your receiver isn't functioning properly. You can test this by using your Contour remote. The color of the remote LED indicates whether the remote is operating in IR or RF mode, as shown in the table at www.cox.com/residential/support/contour-2-xr11-voice-remote.html. If you are able to determine that the IR sensor on the receiver isn't functioning, you can swap the box at your local Cox Solutions Store.
The information we have locates the IR sensor on the Pace XiD receiver on the far left side of the front panel (when facing the front of the box). It's possible that the IR sensor on your receiver isn't functioning properly. You can test this by using your Contour remote. The color of the remote LED indicates whether the remote is operating in IR or RF mode, as shown in the table at www.cox.com/residential/support/contour-2-xr11-voice-remote.html. If you are able to determine that the IR sensor on the receiver isn't functioning, you can swap the box at your local Cox Solutions Store.
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