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Frustrated_once's avatar
Frustrated_once
New Contributor
7 years ago

No cable during power outage when running a generator

Any help would be very appreciated!!! This is the second time that I've lost power and have run a generator that powers up the entire house, however the cable boxes just stay at 5:00 and doesn't chan...
cox cable
LatitiaS's avatar
LatitiaS
Moderator
7 years ago
Hi Frustrated once again,

I am sorry to hear of your service troubles. I'd like to take a closer look and see if there are any newly reported outages in your area. Please send me an email to cox.help@cox.com with your full service address and name. I look forward to hearing from you soon.