Remote Hangs Up
I have successfully paired my Cox remote to my Sony (non-smart) TV - everything works including, changes, volume, guide, input, etc.; however, when I try to use the voice control, it comes up with a ...
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Why is your Sony unsmart? "Smart" only means it has access to the Internet.
That's why - it's old and does not have wireless capability.
I believe the issue is pairing the remote to the Contour box ... or at least for the voice control. Everything else seems to work on the TV.
Is Voice enabled?
Contour button > Settings (gear icon) > Remote Settings > Voice Remote Pairing
A LAN port (wired) on the Sony would also make it Smart.
That's where I go to pair it ... I push the setup button and hold until it turns green, then push contour and then type in the 3 number code that appears. Then when I push "OK," nothing happens. It's like it's frozen. If I push "exit" it will ask me if I want to skip pairing or continue pairing. If I push "continue pairing" it takes me back to the screen with the code I already typed in and then it won't let me push "OK."
Here's the link to Factory Reset your remote.
