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phb1342's avatar
phb1342
New Contributor III
2 months ago
Solved

Tuning Adapters – Cox San Diego

A+  …Thank you, Cox!  The new TAs are up and running and all seems fine. My good luck to get a Tech who knew exactly what he was doing and we installed both TAs in about 20 minutes.  “Leave the USB ...
Tuning Adapter
  • dp118's avatar
    dp118
    19 days ago

    You should not pay for a service call to have new Vecima TAs installed.  Cox has indicated to me that service is free, at least here in Northern Virginia.  I've self-installed 3 new TAs in 3 TiVos over the last week.  Got same indications as you.  Left TA powered on with coax connected but USB not connected for 12 hours overnight.  Next morning connected USB, soft rebooted TiVo and power rebooted TA.  TiVo indicates TA is connected system working as normal, all SDV and Non-SDV channels available.

fmartin01's avatar
fmartin01
New Contributor

Pretty much how mine went, except I waited until all three of my old TAs reached EOL before I called. I would have happily self-installed, but that's not an option in California--pissed that I had to pay for a service call.

A glitch is one of my TiVo/TA pairs keeps popping up a message "Tuning Adapter Connected" with the option to go to TA Settings or Continue. I've tried rebooting the pair, but the message persists... Am I going to have to pay for another service call?

dp118's avatar
dp118
New Contributor III
19 days ago

You should not pay for a service call to have new Vecima TAs installed.  Cox has indicated to me that service is free, at least here in Northern Virginia.  I've self-installed 3 new TAs in 3 TiVos over the last week.  Got same indications as you.  Left TA powered on with coax connected but USB not connected for 12 hours overnight.  Next morning connected USB, soft rebooted TiVo and power rebooted TA.  TiVo indicates TA is connected system working as normal, all SDV and Non-SDV channels available.