Forum Discussion

James_Scott's avatar
James_Scott
New Contributor II
4 years ago

Ugh... It's happening again... A/V sync issue.

I wrote about this a year ago and about 5 months ago.  On Boomerang (Baton Rouge channel 224), for the last two or three days the sound has been ~2 seconds out of sync with the video (programs and commercials), just like it was the last two times.  Again, I don't know if it's Boomerang or Cox that is having an issue, but you folks did a great job getting it fixed the last two times, and I hope you can work your magic again, thank you!

It's so odd that I never see this on other channels!

BenS1
BrianM
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    If it's only Boomerang, it's probably an issue with Boomerang.  Cox wouldn't have anything to do with out-of-sync issues with Boomerang.  Both are located in Atlanta, GA so maybe a Cox employee went next door and reported the issue to a Boomerang employee!

    boomerang.zendesk.com/.../new

  • MarkM1's avatar
    MarkM1
    Former Moderator
    4 years ago
    Hi James,

    We want to look into this for you. Would you send us an email to cox.help@cox.com with your full address so we can check into this for you. Please reference this post as well.

    Mark M.
    Cox Support Forums Moderator
  • James_Scott's avatar
    James_Scott
    New Contributor II
    4 years ago

    Hello, it's happening on both my boxes but not on the Contour App (I never thought of checking the app, thanks!), so it's not a Boomerang issue I'd guess.  Previously, moderator BenS1 stated "I have sent through a soft signal which should refresh all of your channels but will not reboot your boxes." and that worked, I think.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago

      The Internet and a "live" broadcast would be 2 different sources.

  • James_Scott's avatar
    James_Scott
    New Contributor II
    4 years ago

    I did do the email suggested, and the issue is corrected now.  But you are correct, why does this keep happening?  I mean, it gets corrected quite quickly, but still...

    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago

      There's a lot more video data to process than audio data in a TV signal.  The picture is HD but the audio is not "HD" so sometimes the decoding gets out-of-sync with cheap equipment.  I don't think you have have cheap equipment because it's only 1 channel.

      If you had sync issue on all channels, it could be your equipment.  If your cable-box is only processing the data, it could be a local issue with Cox.

      This appears to be only 1 channel.  You notice it, report it and somewhere between you noticing and reporting, Boomerang resolves it.  Why does it keep happening at Boomerang...equipment, personnel, procedures, your affiliate (if there is 1)?