DATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the feature125Views1like2CommentsCustomer service
The worst experience of service here never really care bout the customer! Mabey they reward the staff for being non helpful and being avoidant ! They get a raise for non helpful and we get bread crumbs only way that could got away do many of the same over and over again ! Wasted a month on you no more51Views1like4CommentsWhy is "network management and testing" usage so high?
The last two months we have exceeded or nearly exceeded our 1.25TB data allowance. This has never come close to happening before. If I look on Cox at the data usage categories I see that nearly all the total is used by "Network Management & Testing" which is supposedly a category that includes internet speed tests. Needless to say we are not doing a terabyte worth of internet speed tests, so something else is going on here. Any ideas? Is there another common type of activity which gets put in this category? Is this an issue others have experienced?374Views1like5Comments