Home Phone calls Cell Phone
I do not have long distance service on my home phone. But the past several months, my Cox bill shows I've made long distance calls to MY CELL PHONE which is a different area code. Cox charges .18 for a 1 second call to my cell phone. I wasn't at home on several occasions, so what the .......... is happening ?2.1KViews1like2Comments
How do I monitor the duration of my out going calls on my restricted cox digital phone service
The Phone Call Log shows what time, date, who I called but does NOT TELL ME THE DURATION OF THE PHONE CALLS. SINCE I AM RESTRICTED FOR A HALF HOUR OF CALLS A MONTH, I REALLY NEED TO KNOW THE DURATION. I already had problems being overcharged and if I GO OVER THE HALF HOUR LIMIT A MONTH, THEY CHARGE ME .50 A MINUTE. IT IS NOT FAIR TO THE CUSTOMER SO THEY CAN PROVE THEY WERE NOT OVER THE LIMIT BECAUSE IT PURPOSELY FAILS TO SHOW YOU THE DURATION OF ALL CALLS GOING OUT. I NEED HELP WITH THIS REALLY BAD. THEN THEY CHARGED ME MORE PHONE USAGE FEES UNDER ANOTHER USAGE FEE, WHICH I AM BEING CHARGED MORE THAN DOUBLE.3.7KViews1like2Comments
No Caller ID on television
I've had Cox service for 18 years, including Internet, cable and phone services and almost every service has become defective. Assistance at Cox has become terrible and they don't fix anything anymore. I just found out that Cox has been overcharging me for years on my phone service and they only just now gave me a large credit because a government oversight committee had been investigating Cox. Then I found out that Cox had given me a shoddy DVR box that is out of date and not even manufactured any more and I don't even have DVR service and machine was recording TV shows and wouldn't stop even though I didn't have the service. Cox support over the phone told me I couldn't get a different box. It finally started clicking loudly with a wining sound and I took it back to the Cox retail store to replace it with a non DVR cable box. Now, the caller ID doesn't show on my TV and there is no caller ID listed in the remote settings. A cox chat tech said he would fix it by resetting my modem. He never reset anything after hanging up on the chat. This is how a multi-billion dollar corporation treats its long time loyal customers.3.6KViews1like1Comment