Why does Whole Home require $80 Professional Installation?
I was denied shipping and was told that hooking up cable boxes would cost me $80. I am a pretty savy techinical guy so hooking up a strand of COAX shouldn't be much of a problem. I should be able to have someone troubleshoot any issues I encounter over the phone.I can move to Verizon for $20 more. Can anybody tell me if there is a way to get this fee waived? Thanks!18KViews0likes12Comments
DVR List not showing across multiple receivers
I currently have three receivers for my home setup (Cisco Explorers). 2 are DVRs and the third is a standard HD receiver. Recently I have been unable to view DVR shows recorded on the bedroom host in the living room (and vice versa). The DVR List button the remote no longer allows me to change the DVR list (to group by host - or show all recorded programs). So the only way I can watch what was recorded in the bedroom is by watching in the bedroom. I have verified that both hosts are "visible" and have zero problems with the recording or watching of the shows other than not being able to stream to the other receivers in the house. This issue began a couple of weeks ago - and if memory serves me, I believe there was an update pushed out to the device during that time. I have reset both boxes multiple times (either by unplugging or using the diagnostic menu) - nothing allows the DVR List to "see" the other hosts. Any other ideas on what I need to do to reenable this functionality we had enjoyed for two years? ThanksSolved8.2KViews0likes13Comments
Whole Home DVR Self Install
My question is very simple. Why is it that very well qualified professionals are not allowed to install their own service? My credentials: I am among other things a network technician with experience in LAN/WAN/Cell networking, a satellite technician with over 500 installs to my name, a cable technician with over 2000 residential and commercial video and data installs under my belt, combined satellite and cable builds (multiplexing) and have even worked head-end data build-outs. I have worked for AT&T Broadband, Comcast, Cablevision, Charter, DirecTV, and Dish Network among many others. I am regularly offered jobs working on cable modem firmware and electronics across the country (they aren't as good as project management). By contrast, when I bought my house, I found a rat's nest of cabling done by Cox technicians that constituted a modern horror movie. No ground, RG-59 to RG-6 to RG-59 splices over and over, hex crimp fittings, improper fitting application, non-standard cabling not approved by Cox field service including no-shield copper braid coax of the sort used in ham radio applications. I rebuilt it all to modern specs including the downstream amps (same sort deployed by cable companies, NOT civilian Radio Shack junk). Yet, Cox still refuses to allow me to do my own install. Can anyone from Cox tell me why? Everyone at Cox on Level One support merely repeats the extremely insulting company line that it is too complex for the consumer to do by themselves. Given that I am qualified to work at any MSO from NOC to head-end to outside plant to premises, to say nothing of provisioning an IP/ATM/Frame Relay network, this seems rather unfriendly and maybe even offensive.4KViews0likes4Comments
Browse or Search by Genre
We just got the whole home DVR with the Cisco 9865HDC and there are some things that are pretty nice about it, but there are some functionalities that are truly missing. One of them is the ability to search for programming by genre. My wife love horror movies, especially in October, but there is no way to do a simple search for all the horror movies coming on. With the ability to record 6 shows at once, it would be nice to specifically find what we're looking for to record. The only work-around I have found is to select a horror movie in the guide, go to browse related, then go to related genre. It works, but that's a lot of steps to find the genres. In our old DVRs, we could simply go to the guide, hit search, select by genre, and there are the results.3.9KViews0likes1CommentContour DVR is garbage
This will be a major rant. We moved into our new house 2 years agon and since then nothing but issues with Contour's so called DVR. At the time we signed up for it nobody said anything about it being a cloud DVR (guess I should have researched it more). We came over from Directv because att was a major pain to deal with on billing but it seems Cox has followed in their footsteps. My issues are as follows. 1. Recordings are cut short and not by just a minute or 2 but a 1 hour show records 5 secs, a few minutes and then just stops recording. 2. Trying to rewind or fast forward a show at least 50% of the time results in delay and the screen appears to freeze and then the message that says there was an issue on our end or restart the box and tighten the connections on the box and at the wall. This is a major load of ** from COX which is nothing more than an excuse for old, outdated and crappy equipment. 3. Also whenever the internet goes down we cannot watch anything since the so called dvr is in the cloud and not a physical drive so there in lies another issue. In my opinion if I wanted to stream everything which in case you did not realize it yet is exactly what you are doing, the contour box is nothing more than a large oversized Amazon Firestick, Roku Box or any of many streaming devices. Oh and the picture quality on my 4k tv ** since I just discovered COXis downgrading the video to 720. 4. If I call in or chat with someone the first thing they say is we need to restart your box and if I hear that again I will explode and at this moment I am about to throw COX in the garbage and go somewhere else where at least I will get the same crappy billing issues and most likely service as well and by the way I do not like Century Link for internet because of the issues we had when they were qwest. End of rant2.5KViews1like5Comments
Cox whole home DVR 19th (really) trips to my home from Cox technical support and still no resolution
I have made well in excess of 100 phone calls and Cox technical support has been to my home 19 times and have been unable to resolve it. I found a well informed it several months ago who came out and had no luck. He promised me he would get a resolution, but when I contacted him several times to try to get him to come back, he wouldn't return my call. I think it was because I simply asked logically that no one come to my home without having a plan to resolve the problem rather than simply coming out and doing the same thing the previous 10-15 techs have done and expecting a different result. Please keep in mind that Cox doesn't communicate any prior work that has been done by repair technicians, so the first 8-10 times they came out, they all did the same thing. I have my whole home host in the basement along with two clients. There is another client in another area of the house. For the last year, the DVR fails when I attempt to play a recording. I get the response 2.1.2.2 and 2.1.2.9 or other generic responses. If I reset the host, the system will work fine for 24-36 hours. It then requires a reset to play any other recordings. I am done If I could switch to DirecTV, I would have done it long ago, but due to the configuration of my home (rack in basement) it is quite complicated to run the wires up to the 2nd story without running the wires outside, which I certainly don't want to do. I do use Phillips Pronto remotes. I have had my A/V installer and Cox at my home at the same time. They talked techie and the Cox technician admitted my system has nothing to do with the whole home DVR failures. I believe my Progressive Home, Inc. A/V installer has far more knowledge than any Cox tech that has come to my home. He says there's no possibility my system has any relation to the whole home DVR failure. I do run my 3 rack mounted Cox receivers through 3 Denon Receiver Amps, but my Progressive Home rep swears there's no way this could have any effect on the problem. Cox refuses to communicate with Cisco, but I expect it's a Cisco problem. Cox actually had the balls to tell me to contact Contour to try to find out what the problem is. Are you kidding me? You supplied the ** that doesn't work and now you want me to call Cisco? Anyone else have a similar experience? If anyone has any idea2.4KViews0likes2Comments
DVR folders disappeared.
Our programs were being put into folders and after the last re-boot by the company they aren't. You know when you have three of the same programs, they were put into a folder with a (3) after it. Now they are listed individually. Why and when did this happen?2.4KViews0likes1CommentRecord 6 Box even swap at cox location??
I was told that If I wanted to upgrade to the record 6 whole home DVR I could avoid the $75 installation if I took my host box to the Cox office and switched it out. I already have the whole house system but only 2 shows at a time and the HD it fills up quickly. Is this is true?2.1KViews0likes2CommentsIssues with TCM not displaying in Northwest Arkansas
I am in Springdale. TCM regularly stops displaying with an error of "This channel is having an issue, please try later" No error number is shown. I have tried rebooting the cable box but it does not fix anything. SHowing the guide, then trying the channel does not do anything. All other channels are fine and work perfectly, only TCM is affected. We only have cable for my wife to watch TRCM so if you cannot even do that we have no use for Cox.476Views0likes1Comment
Issues with TCM not displaying in Northwest Arkansas
I am in Springdale. TCM regularly stops displaying with an error of "This channel is having an issue, please try later" No error number is shown. I have tried rebooting the cable box but it does not fix anything. SHowing the guide, then trying the channel does not do anything. All other channels are fine and work perfectly, only TCM is affected. We only have cable for my wife to watch TRCM so if you cannot even do that we have no use for Cox.