No upstream bonded channel
Hello, Some time ago I went from 2 blue lights on my modem to just a single blue light. After doing some speed tests and checking the latency on my connection I noticed I was no longer getting my advertised speeds (they were cut down from 930mbps to around 500mbps on download). I recently got a tech out to look at the issues and he said that he could tell things were running well on his end based on his tests. After some discussion he agreed to escalate the issue. My question is, how do I look into seeing if this ticket is getting worked on? My modem's admin page is still showing uncorrectable signal packets on every downstream channel ID that it can show me so I'm fairly sure this needs to be escalated. Thanks! David
No internet and slowed down phone service due to WiFi outages during the workday
I’m going to cancel my WiFi and phone service with this company. 3 times within this month I’ve lost all WiFi service throughout the day while I’m in the middle of work related issues. This is a joke. I pay for the highest internet speed they offer. My wife and I’ve had to use up all 20gbs of our phone service (that we pay for through Cox) and they have slowed down our internet speed for our phones/hotspots despite paying for unlimited and I’ve not once been paid back nor given a discount for the multiple delays and downed services within this month. This is an absolute joke, anyone who is thinking about switching; I would highly recommend wasting your money with quite literally any other provider before these guys. Thanks
Speed drops after high usage for 5-10 minutes
Hello everyone, I recently upgraded to the Cox 2Gb internet plan and have been encountering a frustrating issue with speed throttling. I can achieve download speeds of up to 1.6+ Gbps, but this only lasts for about 5-10 minutes. After this brief period, my download speed drops dramatically to around 50 Mbps. Rebooting the router temporarily resolves the issue, restoring the high speeds, but the cycle repeats itself, requiring frequent reboots to maintain optimal speeds. This is particularly inconvenient when downloading large files. Has anyone else experienced similar issues? Is there some sort of bandwidth limit? Any advice or solutions would be greatly appreciated