I am not getting the speeds I am paying for!
So as I mentioned in the title I am not getting the "108 Mbps and11 Mbps" that the cox speed test is showing. I have aMotorolasurfboard sbg6782-ac so I don't believe that the modem/router is the problem. You may wonder how I know I'm not getting the speed that I am PAYING for and that is because of this site testmy.net. It has manyexplanationsof whycertaininternet tests aren'tcompletelytrue. Secondly I have been trying to stream on Twitch.tv and the quality is based off of upload and computer hardware. When doing this you need to set a max bit rate setting which is based off of your upload, and if I were to go by what cox is saying, 10Mbps, I should be able to put that setting on the max. But guess what, I can't. It can only work when the setting is at 1000kb/s which means I am only getting about 1Mbps - 1.5Mbps. Also if you use the speed test that I posted above you will see that(might not be for all) your download is about half of what the cox speed test says. While yes there is somevariablesthat will make it so that you don't get 100% of what you pay, 50% seems a littleridiculous. So I am posting to see if others might have this problem and have found a solution or if cox will hopefully give me what I am paying for. Oh and I have hard wired to my router/modem.14KViews0likes15Comments
New Construction Install Request
How can I get someone out to my address to verify that the equipment in my yard is in fact a Cox pedestal so we can get service at our new home? I've been trying for weeks to get someone out here but everyone that I have spoken with acts dumbfounded. I was in the industry for 12 years in Kansas City and when someone had the same situation that I currently have, I would have a technician out at that address to look at it and 9 times out of 10 we had them built in the billing system and services installed in less than 24 hours. Since I've started this process, I have been forced to go with Dish (shame on you Cox) and we are using our phones as hotspots for connectivity.Solved11KViews0likes1Comment
Can't send e-mail using Outlook, Mail (OS10.11.6) or Mail (iOS)
Okay, please bear with me cause this post will be somewhat long. Problem in a nutshell: I haven't been able to send e-mails since June 1st, 2017. I've chatted online with two tech reps, and today I discussed the issue on the phone with a fellow named Ron. Here's some info from the second online chat: Dear Cox, I chatted with one of your tech reps yesterday regarding my inability to send e-mails. After a lot of back & forth re: making sure that I had the correct POP e-mail account settings, she eventually found out and then told me that Cox was in the process of updating their “e-mail platform,” and that I should try again in a few hours. Could you please update me re: the status of this; it’s a day later and I’m still unable to send e-mails. Here’s the background info re: my issue: I am currently not able to send outgoing mail, although I was able to send mail on May 30th. I’m using Outlook 2011 as my e-mail client. My OS is El Capitan 10.11.6. I’m able to receive messages. I believe I have the correct POP settings as specified on your website page “Cox Email Server Settings.” When attempting to send an e-mail I get the following error: fed1rmimpo209.cox.net cox connection refused from 68.6.118.7 It’s very strange that I was able to send e-mails up to May 30th, but not able to June 1st. Please advise and update; any assistance and new info would be greatly appreciated! After waiting a day with no feedback or resolution, I started another chat, opening dialog as follows: Hello, there’s been an ongoing problem with me not being able to send e-mails using Outlook 2011 on my Mac-Mini (El Capitan, 10.11.6). I’ve chatted with several people to date, and have confirmed that I have the correct POP settings for my Cox account. The last person I spoke with submitted a support ticket, and said I’d have a reply within 48 hours; the support ticket was issued on June 2nd and I have yet to hear from anyone, so I’m starting to get somewhat frustrated. I’d greatly appreciate if you could get me an update. The problem started on June 1st. I was able to send e-mails before that date without any problems. Please help! I was eventually told that the problem was with Cox's servers and that the issue would be resolved within 24 hours. 48 hours later, I'm still not able to send e-mails. So today, I called Cox and had a long discussion with the aforementioned Ron. We did a lot of tests, tried different port settings, etc. and he came to the conclusion that the problem was with my Outlook application (which I was doubtful of, but heck, I'm no techie). I decided to test Ron's theory and did a test run using my Mac's Mail Application, which to date I hadn't used. Not surprisingly, I was unable to send e-mails using Mac Mail either! Again, I tried various outgoing server settings, all with the same negative results. Just to take it one step further, I attempted to set up the Mail program on my iPad, which to date I'd never used. This also failed, giving me the following message: "The SMTP server "smtp.cox.net" is not responding; etc, etc. While doing all these tests I also performed extra steps like taking Outlook and Mail offline after making account changes, deleting outbox messages and creating new ones for testing, etc. Which leads me to the conclusion that there is indeed something wrong on Cox's end, as I was originally told during my second online chat. I'm hoping someone on this forum can provide some insight, as I'm going a bit crazy not being able to send e-mails, and Cox support has been useless to date. I may have to start using Cox's Web Mail application to send e-mails (which works) but I'd really prefer to use my desktop's Outlook application! Any help and insights will be greatly appreciated!! Thanks, David6.4KViews0likes10Comments
Xbox live Randomly disconnects me!!!
First of all i want to say your customer service is the worst mean while i am typing this i have been waiting for 30 min to talk to to fix my problem and dont forget have been transfered 3 times already i will be contacting FCC and BBB about this issue i have been having since i got installed,,, Moving forward Every time i log into my online acc i get to play my game and play 1 or 2 online games then get randomly disconnected from online, i have seen online that there has been issues like this before with other people, i am not happy with the service i need the fixed before i disconnect, i need help port forwarding , i need to be able to play without being kicked off i have the modem with the built in router so you guys are responsible for providing service that your not providing, non everything els does seem to be running normal except my xbox 360, i have chatted with ashley and other people and they reset my modem without letting me know, so they can avoid the remaining of the chat my issue is i cannot stay logged into xbox live for more then 10 mins, called microsoft we troubleshooted and they recommended me to call you guys so lets begin my solution because i had enough of this. do i have to port forward? what do i have to do??!!4.2KViews0likes3Comments
Change Billing Date
When i signed up 10/29/15 i was asked what day i would like my billing date to be on. I responded with the 15th, somehow i found my bill to be on the 23rd yet you were still able to bill me for 30 days worth of service and everything i see points to 24 days of service, if i'm doing the counting thing right. Every Cox Rep seems to say the same thing. it doesn't matter what day your billing due date is because we give you 10 day grace period. My problem is, is that i'll be charged a flat rate rather than a pro-rated rate for how many days i actually use. Noone can change the billing date for me because "The system will not let them" or "since you have promotions on your account i'm unable to process your request, i can cancel all your promotions in order to change your billing date" I've even gone to the extent of trying to cancel my acct and set up a new one and they would'nt let me.4.1KViews0likes1Comment
Cox service is making me lose my hair!!!
UPDATE 2/7: today the internet went out andas usual it happened in the same time like before. UPDATE 2/6: so I had a tech come in on Thursday [2/4] to look at the "issue" and they said that it was the POE filter and the splitter that was installed on the main line that's causing the disconnections. They said it was not up to spec with their network. Okay so they replaced it with their own as well as replaced the coax cables that's connected from the outlet to my modem. Today [2/6] I've now experienced a disconnection for 10 mins instead of a mere 1-2 mins prior to this "fix". So I pretty much spent $100 of my money just to get a worse network experience. I, and others in my household, rely on your network 24/7 not just for leisure but also for workand cannot have interruptions this severe. I am now contemplating on reporting this to the FCC the more issues I experience. I've been having issues everyday at the same timeframe with my gigablast. I've never had an issue before but so far it has started on the 2nd week of January to now and it had only worked without issue for two days straight last week.. My network connection would cut off multiple times around 11am-2pm everyday and whenever I ask assistance they would always tell me that they'll send out a tech to check my connection. I've factory reset my modem and router a million times, switched over to another coax port in the house, have tried having a direct connection from the main line to one coax port (no splitter), I've done having direct connection to the modem and all these steps have not resolved the issue. The website says that there are no outages, maintenance, service interruptions whatsoever but there clearly is. It seems Cox isn't as responsive unless it about bill pay. Customer Support would always pull a "let's have a tech come in to check your connection", no my connection isn't the issue, the residents in the vicinity is having the issue andCox doesn't seem to understand that. I've asked multiple times to check the main line that goes in our area but no one is sent to check it. There are multiple reports even on Downdetector of the same issue I'm experiencing.3.4KViews1like14Comments
Upload connections and streaming to twitch
Ever since the weekend of the superbowl I have been unable to properly stream gaming content to twitch. I am able to watch streams with no issues and browse sites during these stream issues. I have made contacts to both Twitch and Cox and was informed the issues was most likely on my ISP. Out of frustration I also tried streaming to youtube gaming and got the same issues. My computer is more than capable of handling streaming as I had done so months before the super bowl. Currently I am at a loss after contact support and speaking to level two support being told there is no issues when clearly there is. I have a tracert attached to show my results below. Please any ideas or help for this would be appreciated as this new found issue has become overly annoying. TRACERT: Tracing route to live.twitch.tv [199.9.252.254] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 6 ms 8 ms 7 ms 3 13 ms 13 ms 9 ms .26 4 7 ms 8 ms 8 ms 248 5 20 ms 20 ms 21 ms langbprj02-ae6.0.rd.la.cox.net [68.1.5.139] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.2.9KViews0likes4CommentsWTF Cox? By the way: I asked to send an email to Support - NOT A FORUM, useless **
You announce a new app so I can better access my account and details - which would be good because I can rarely actually get a page on your site - only to find that having downloaded the app, etc, I keep getting "Oops," can't find that page, or just taken to the required link simply to be met with a completely blank page. Because you and Century Link are the only game in town, I guess I'm stuck with Cox, where nighttime download speeds frequently decrease to the point that I can't even watch a short Youtube video, or Century Link which completely cuts off many times over the evenings and weekends in particular. Thank you for the (crappy) service you provide. I also note that you may shortly face a multi-million court-imposed fine because you wouldn't listen to multiple warnings given to you about pirating customers. It's nice to see you ignore everyone, not just your small residential customers, That makes me feel just a little less left out. Oh, and don't just direct me to your forum support page - I can't it on your site.2.2KViews0likes2Comments