Cox cucks me agian.
I tried to activate my account with the 300mps speeds. Cox told me that my modem doesn't support that. You can verify in their website that this is true (following link): https://www.cox.com/residential/support/arris--surfboard-sb6141.html BUT my modem 100% supports speeds that high and greater. If you go to the actual website of the modem itself you can clearly see that this modem supports over 300mbps (following link): http://www.arris.com/surfboard/products/cable-modems/sb6141/ Because of this Cox forced me to downgrade my package to 100mbps. Please just update your system to show correct information and give me my correct internet package back.
Since Cox never gives me the internet speeds I pay for, will they go down if I downgrade my service?
Title. I pay $100/month for 150 Mbps but never does it get any higher than 25, no matter when I speed test it. I connect straight to the modem via ethernet and can have no other devices and Since my current plan is "up to" 150 mpbs but Cox refuses to provide service close to that, can I just downgrade to the 50 Mbps plan without any change in service, or will they just throttle my internet even more?
