detected suspicious activity ... or not
We have received (so far) 2 emails from Cox claiming that "We've detected suspicious activity on your Cox.net email account xyz@cox.net [and zyx@cox.net] and believe this email address password may be compromised or your computer may be infected with Malware. If you do not recognize this email account, it may have been created without your knowledge." We regularly scan our Mac with MalwareBytes, and other utilities, seeing NO malware here. The email goes on to say that we should change our password(s). Is anyone else getting these things? Is there any way to get through the bureaucracyto find just what "suspicious" activity they are seeing? Or is it just one of those annoyances ...Solved16KViews0likes22Comments
Cox's spam filtering **
I've been a Cox customer for 20+ years. I've always known that Cox's spam filtering was **, but it's worse that **, it's horrible. I've tried hard to protect my email from spammers, but unfortunately, I got on a spammers list and am getting ** that is obviously spam. Cox is lettingthis ** through and I have to consistency log into the webmail, look through my email, add the spam to the black senders list, and report as spam before I can download it to my email client. I have to do the same for my wife's account. It's getting ridiculous. Actually, its getting to the point where I"m going to have to drop cox as my primary email account and switch to something else. As much as I hate Google, or another online email provider, I may have to switch to them. Before the new webmail I used to be able to edit the block senders list and block whole domains, but that is no longer an option. I can now only add whole email addresses. The spammers are smart and will send out spam from multiple email accounts, but I can often stop a lot of that if I can block the domain. I honestly don't think that Cox has any kind of spam control in place. If they do, then its worthless. Daryl14KViews3likes18Comments
Cox Email Discontinuation
I visited a Cox retail store in Metairie, LA within the last week for some account maintenance. During the visit the Cox rep informed me that in the near future, i.e., sometime in February 2022, that Cox will be discontinuing email service to all existing cox.net addresses. She said there have been multiple notices of the impending shut down. This same information was reiterated by a different rep on a subsequent visit. In reviewing my cox email accounts I have found no notice of a looming shutdown and can't find any notice on the Cox website. I am aware that new accounts cannot be created but can find nothing indicating that existing accounts will be terminated in the near future. Has anyone else heard anything regarding the discontinuation of existing Cox email accounts? If so, can you point me to additional information? Thanks.8.8KViews0likes1Comment
Not receiving all emails
Hi, for the last few weeks I have not been receiving all my emails. I normally receive around 50 emails a day, and now I am receiving around 10. I noticed it seems to be businesses I've subscribed to, I am not receiving their daily deals, nor can I subscribe to new businesses, (when I join they always send a "verification" email, which I never receive). I use the webmail service on your cox.net web site. I've double checked every setting, I have no filters, I have the spam settings set to mark it as spam and deliver all, no forwarding, every setting is set to allow everything. Again, this just started about 3 weeks ago, and have not added any new accounts, nothing new on my end has happened. Please help Thank you8.6KViews1like14CommentsOutlook 365 won't connect IMAP/POP
I spent time with the cox.net support representative and they couldn't solve this issue. I also spent time talking to Microsoft today (to solve an unrelated issue) and they helped me out with this one as well, but to no avail. No matter what I did, Outlook 365 will not connect to cox.net. Procedures tried: recommended cox.net settings for both IMAP and POP email. both don't work Variations on all settings (SPA, ports, etc.),made no difference using a brand-new Outlook profile. No change using other email programs. In my case, I used Thunderbird to access the IMAP server with no problems, sending or receiving email. verified password and connection to cox webmail. Check! I'm honestly not sure at this point how to solve my problem. Am I just stuck with another email program? Lame.7.6KViews0likes3CommentsWhat's Cox's plan for customers traveling outside the U.S.?
In a marathon chat session last night I learned that by default Cox blocks email IMAP access from customers outside the U.S. Much of my time was wasted dealing with a Tier 1 tech who also had no clue that Cox does this. The Tier 2 tech explained this by saying Tier 1 techs are not trained to know this. So I'm wondering. If not even Cox's Tier 1 techs don't know this deep secret, how does Cox expect customers to learn about it? In particular, suppose a customer (a) relies heavily on Cox email and (b) also needs the features of a serious email client (features like tight integration among email accounts from multiple email providers, programmable filters, or open API's allowing tight integration with other software such as calendars, task managers, and contact synchronization)? How are customers supposed to know their email app won't work overseas unless Cox whitelists overseas access for the account? In my case, the way I learned was wasting 2 hours chatting with a Cox Tier 1 Tech who was totally ignorant of this and too ignorant to know he was ignorant, so he tried all sorts of things that ultimately made the situation worse before he finally passed off to a Tier 2, who explained the problem. Is this how Cox intends for us to learn about it? P.S. The Tier 1 changed my password without my permission. Now, even using the new password he gave me, nothing about Cox email seems to work properly.7.3KViews0likes7Comments
Unable to sign in to email/webmail
Hello, I have an email account with Cox which I have not used in several years. I'd like to start using it again, but I can't seem to access my account. I've tried the following: IMAP: All of the correct server addresses are autodetected by my mail client (Thunderbird) but my password is rejected. POP3: Same, server settings look correct but my password is rejected. Webmail (Classic): After sign in, I am directed to https://webmail.west.cox.net/denied/upsell and cannot view my email account. Webmail (Enhanced): I get directed to my Cox Account page as if I'd signed in to www.cox.com directly. If I click on either of the email links (i.e. 'Cox Email' at the top or 'View Cox Email' in the Internet section) it just reloads the page. I see the webmail behavior with both Firefox and Chromium; I installed Chromium specifically to test this in another browser, so that I would not have any plugins or extensions that would interfere with page loading. I'm switching between Classic/Enhanced by clearing cache/cookies and then visiting webmail.cox.net. The old (?) login form seems to let me switch between the two. While working on this I have signed in and out of www.cox.com several times, so I don't think I'm locked out. I am not sure how I would be able to tell. What's the best way to go about getting this fixed? I first noticed this a few weeks ago, so I would hope my account is not still in the middle of a migration or something like that. Thanks!Solved6.9KViews0likes4Comments
Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)
Can’t Access E-Mail using Outlook or Mac Mail (Error Code 3170) Starting on 10/2/19, I’ve started getting the following error message: “Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct.” I made no changes to my Outlook e-mail client; this just started happening out of the blue. Then as a test, I attempted to download my e-mail via Mac Mail. This also failed to connect, just got a spinning wheel that forced me to use a “force-quit” to get out of the Mail app. I updated my Cox password and also tried resetting the modem. It should be noted that I’m able to access my Web Mail via Cox’s main website; no problems there. Because I cannot access my e-mail using two separate e-mail clients, I strongly believe that the problem is with Cox. My system details: Outlook for Mac 2011 (14.7.2) Mac Mini running Sierra 10.12.6 Although I’d made no changes to either e-mail client, I reviewed the Port settings for both servers (993 and 465) to make sure they were correct. The “Use SSL to connect (recommended)” check boxes are checked for both Incoming and Outgoing. For Authentication I have “Use Incoming Server Info” applied (I also tried “User Name and Password” to no effect). I’ve had issues with my Cox e-mail several times in the past, so I’m quite familiar with how to set up my e-mail clients with the correct information. I would greatly appreciate any and all assistance, advice, help! Thanking in advance...Solved6.8KViews0likes18CommentsIntermittent Email send/receive failures with POP3 - Usual issue every few months - PLEASE FIX
For the past couple weeks now, I've been experiencing the infamous & intermittent email send/receive failures, like many other customers in these forums have been reporting. My system specs: Windows 10 Pro x64, version 1809, all updates installed MS Windows Defender active, no other security packages MS Office Outlook 2007 Cox Internet Preferred package My issues: For the past couple weeks, my various Cox email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating the infamous 'Enter Network Password'. This issue happens consistently, all day longwith all my Cox email accounts...then emails will suddenly work again temporarily...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for the past couple weeks now. I don't bother calling Support about this because they usually blame Outlook and do nothing about it. It's not an Outlook problem...or a Windows Defender problem, or a security setting problem. Everything works great, when it works...then this sudden issue pops once or twice a year, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. In the past, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. This happens regularly, so please Cox...don't ask the usual questions about using Webmail, trying another computer, etc. We know, and you know, this has been a persistent, recurring issue with Cox email accounts for many years and these suggestions don't work or fix anything. Usually, Cox Support hems & haws and says they're working on it...or they wrongly blame Outlook...and nothing gets resolved. Eventually, somewhere in the deep basement of Cox, some tech support genius who lives down there, does something that magically fixes the issue. I pay a lot of money every month and expect working email. Please fix this email issues ASAP. Thank you.6.2KViews2likes14Comments
Send Mail Broken on All Version of Outlook
About 2 weeks ago, sending mail with Outlook 2016 stopped working. First symptom was mail stuck in Outbox. Several sessions with Chat proved useless, as I knew more about Windows, Outlook and mail protocols than all of the technicians which I consider troublesome. I did go through the drills and changed mail server configurations: pop.cox.net (Incoming) Port: 995 (SSL) smtp.cox.net (Outgoing) Port: 465 (SSL) Errors posted are either of the following: Your outgoing (SMTP) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 552 5.2.0 g26C1x00S12WBbz0126EXe This message was undel. The following recipient(s) cannot be reached: 'xxxxx@cox.net' on 4/29/2018 9:23 PM 552 5.2.0 gRP51x00A4Ti44G01RP68d This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://ww2.cox.com/coxagainstspam for more information. The last response from COX mail server is troubling, since mail sent to myself is considered Spam. Have other COX users encountered this Draconian error and message? I used Outlook mail client successful on Cox for more than a decade, so I'm perplexed that this is occurring and COX technicians seem clueless. Further, the message at the URL in the last message seem more a Spam editorial than technical procedures to fix the broken mail system. I'm a very frustrated COX customer and am considering an alternative.5.8KViews0likes3Comments
