Constant internet disconnects/reconnects - Gigablast plan
Hello, I am reaching out because we have attempted everything we possibly can on our end to ensure a stable internet connection, but there are still frequent disconnects from day to day. These disconnections appear at any given time in the day, regardless of the amount of devices in use or the current bandwidth usage. When it disconnects it occurs on all devices. Waiting roughly 5-10 minutes the connection will come back online, but the frequency of it has become an issue. Equipment: Netgear CM1000 DOCSIS 3.1 Cable Modem Asus RT-AC68U (AC1900) Router I have verified the firmware is up to date on both pieces of equipment. When the internet disconnects, the modem shows that the upstream, downstream, and the internet itself is connected. This only lasts for about 4-5 minutes until they reset, downstream then reconnects, upstream reconnects, and finally the internet reconnects and the overall connection to devices return. The problem can also be immediately resolved by pressing the reset button on the back of the modem When looking at the routers system log, the error that keeps appearing is: "WAN Connection: ISP's DHCP did not function properly." Lastly, during these interruptions, I have disconnected the router and put the main ethernet line directly into my computer and despite the modem displaying the proper signals for connection, there was none. This will once again last roughly 4-5 minutes and the lights cycle themselves, and the connection returns. At this point, it feels as though Cox just cannot maintain a solid connection for their Gigablast plan in our area. (Mesa, AZ) I have called in about this, but alas they just reset the modem (of course it will work after as we have experimented with this here) and they called it fine and moved on with their day without much more support. For the price this plan is, there should not be these kinds of issues. If anyone could provide additional assistance it would be greatly appreciated. Any requests for additional information regarding the situation I will attempt to provide as quickly as possible. Thanks
COX Gigablast wtih CM1000v2
Yesterday I bought a CM1000 and upgraded to COX Gigablast 1GB. As of this morning I am not getting anywhere near 1GB download speeds. I've contacted COX twice and both times they just had me do the standard unplug/plugin. They said they verified on their end that I'm getting 1GB so the issue must be my device. I contacted Netgear tech support and they essentially had me do a hard reset of the modem. This helped a little but speeds are still nowhere near 1GB. According to the speed test through COX's website, my download speed is barely holding between 300-400gbps. According to speedtest.net, I'm between 400-500gbps. I have the modem directly wired to my PC, no router or other devices connected. I've attached the modem connection info. Does anyone have any idea as to why the speed is so slow? Has anyone else who uses COX had a similar issue they were able to resolve?
Started Unicast Maintenance Ranging - No Response received - T3 time-out
I'm getting numerous modem issues per day. Can anybody tell me what I should look for? This is a Netgear modem. Here is my log: 2019-08-08, 08:42:27 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1; 2019-08-08, 08:42:22 Notice (6) Honoring MDD; IP provisioning mode = IPv4 2019-08-08, 08:42:08 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1; 2019-08-08, 08:41:58 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1; 2019-08-08, 08:41:58 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1; 2019-08-08, 08:41:54 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1; 2019-08-08, 08:41:53 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1; 2019-08-08, 08:39:18 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1; 2019-08-08, 07:42:32 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 159 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;