Just signed up and got cable box. Self-Install. No connection.
So I just got the cable box in the mail yesterday, and opted for self install. After following the instructions and everything I was able to set up the cable box properly and activated my product online. I had a bit of trouble with activation as it wanted to update my modem only and I had to call in to verify that my cable box was updated. When I switch to the input that the cable box is hooked up to the TV just shows a three color cable screen (blue, white and magenta) and the channel number (for any channels). The cable box clock is stuck at 5:00, and I'm pretty sure the coax port being used is usable, as I also tested the connection with a port I was using for a modem. I set up the cable box yesterday and the problem is persisting to today. Any help would be welcome, thanks for your time.4.9KViews0likes1CommentSetting up a second DVR main box- Issues!
Hello! I’m trying to set up a DVR main box and this is the second box that I have tried from Cox. I’m also trying it on another TV and I have used multiple cables and I still cannot get the thing to work. So it’s definitely not a problem on my end. I only get a couple channels and then the rest say “to be announced” and that is it. For some reason Cox cannot get it to receive a signal. When I click on the Cox button on the remote, I go to customer service and do a receiver test. But the connectivity test failed I got a reference of 10.1. 7.2 and it says a serious problem has been detected. I get current value 33.2. With all the error codes that I’m getting no one can seem to figure out the problem. Any suggestions would be appreciated. Thanks!941Views0likes1Comment