ping

13 Topics

Ping & Packet loss [Megathread]
Collecting the threads where people are saying they have ping and packet loss issues. Unlikely that this wide spread problem is caused by a "router", "signal issue" or "bent cables" (unless somehow everyone's cables got bent over night across the country? Santa Claus?) These problems are ranging from California to New Orleans, Arizona and Nevada between. I know these are unusual times but also sending technicians to check cables or trying to blame modems, house cabling for the issues doesn't help. What can you do: Install PingPlotter (14day trial) and start collecting data. 1.1.1.1 and 8.8.8.8 are Google's anycast DNS servers that should be optimized for latency. You could also try to ping cox.net, zoom.us, google.com or try to find your game server addresses. Try to collect several days of data to see how the service degrades in certain peak times Post the results here and email cox.help@cox.com with the data and your issues/location etc.See if you get an answer or anything helpful to address. In some cases they want to send technician over but if you already had technician check your signals or cables, it's likely not going to help If the problem persist, consider filing informal FCC complaint as azchips didon his case Cox, what can you do: Escalate these issues to your manager/director customer support who can then escalate it further, hopefully up to the CEO/whoever is the director of Cox Communication. Acknowledge that the issues exists and communicate to customers what is happening, what you plan to do and when. Email customers affected or post in this forums or on twitter. Launch your own investigation to the network look for bottlenecks, speed up your upgrade plans if you can. Even after this crisis, we are likely to see increase in businesses and consumers internet usage. Focus improving the latency in the overall network. This is what most people are complaining about it. Since affects how fast new connections open, dns requests get resolved, and providing good experience for applications that require stable and constant connectivity (video calls, ssh, gaming). Threads (most of these are from the last couple of weeks): I'm getting really tired of this. (Ping spikes and packet loss) Ping Spikes and Jitter Tired of Latency and Packet Loss High Jitter causing instability in voice programs along with games. High Packet Loss and High Max ping to first hop after cable modem - Mesa, AZ, Gigablast How many people on your Node? High ping and packet loss on Gigablast (San Diego) NV - Intermittent latency spikes and packet loss, mostly in the evening Extreme packet loss while gaming/voip (San Diego, CA) Abysmal Internet Random Ping Spikes and Packet Loss Excessively High Ping, Jitter, Intermittent packet loss, connection almost useless between 6-11pm Congestion and slowness during Community Peak, Cox blames modem, tries to rent new one. Ping spikes in North Las Vegas area Severe packet loss Tucson - Packetloss / jitter Packet loss/High latency Packet Loss, Gaming, VOIP problems Lag issues with Specific Server High Pings and Jitters along with Packet Loss High Latency, Packet Loss, and Slow Speeds Fortnite Packetloss High latency, terrible speeds. Packet Loss occuring many in evening times in New Orleans East area New Issue of the day with Continued Packet Loss and High Latency Horrible Intermittent Lag Spikes when online gaming High latency during online gaming. Packet loss/bad connection Rocket League Extreme Lag on Cox Panoramic - Wired Connection Packet loss for a month now.
enrapt
5 years ago Place Internet
15KViews
10likes
12Comments
Horrible Ping Spikes (Tried many solutions)
tl;dr is at the bottom ---------------------------------------------------------------------------------------------------------------------- For awhile now I've been experiencing very small spikes in pretty much all games I play. I'm using a wired connection to my PC. As for what kind of internet I have, it is Gigablast from Cox. I've attempted to use their support multiple times, but on there end it seems like there are no issues so I'm kind of at a lost. I recently got a new router too, going from a Netgear Nighthawk to Cox's Panoramic Gateway. Valorant, CSGO, and Rocket League are the ones I have the biggest problems with. I've updated all of my drivers (network, graphics, and chipset), bios, and windows hoping for some sort of fix but to no avail. Resetting my modem/router does nothing, its on the latest firmware, and I've tried multiple channels for my Wi-Fi (I know it doesn't really change my wired connection's perfomance but im desperate) If you're experienced with Valorant, I use both the text and graphics display for system performance. I can see very miniscule packet loss spikes that go all the way up to 100%, but it only lasts for fractions of a second. In CSGO and Rocket League, their network performance displays do not detect any problems. CSGO claims that my performance is fine, with consistent +300 fps, pretty stable ping, and 0% loss in netgraph_1 , but while playing I can see pretty big stutters every couple minutes. I use Command Prompt on the side, and consistently ping 8.8.8.8 (as recommended on the searches I did), I can see spikes that go upwards from 100ms, where as it usually sits roughly around 20ms. Very occasionally the requests even time out. Flushing/renewing my DNS and different ethernet cables dont work. Im completely at a loss. My friends said turning setting MoCA on might fix it, but the setting doesnt enable for whatever reason. ------------------------------------------------------------------------------------------------------------------------- TL;DR - I get many small spikes in packet loss and ping on my wired connection. Updating windows, bios, and all drivers didn't fix it. Got a new router 2 months ago but the problem still persists. Cox reports back as there are no issues in my network. If anyone has any idea as to what is happening or a potential fix, I'm all ears. Here as some of the results from multiple ping tests https://imgur.com/wf95sn2 https://imgur.com/uKe4prI https://imgur.com/f5M3p9q https://imgur.com/yjNzj6o
shiroBlank
4 years ago Place Internet
3.3KViews
0likes
3Comments
Massive gaming ping fluctuation - I’ve tested everything
When connecting to game servers a few states away, my ping is higher than colleagues who connect to the same server from Paris France. I have friends who connect from other ISPs in LA about an hour south of me and get 70 ping when I get 140. I’m not losing packets locally on my setup. I’ve ran ping traces to the servers and find that I get massive jitters in latency across most of my hops. I’ve talked to multiple representatives, one told me to get a better modem, which I did, and the other said it’s likely due to everyone being at home with my town’s stay at home orders and nothing can be done and tried to upsell me on a streaming box (???). I’m down $150 from trying to fix this and have no results. I get that things are under high load right now but people with other ISPs aren’t having this issue, so if this is truly due to my local switch being overloaded, can I at least get some info regarding my options, because as it is, I’m paying for a service and I’m not able use it in a completely reasonable way. I’m on Ethernet by the way, and somehow get a better connection off of LTE hotspot which should not be the case. I kind of feel like I’ve exhausted my options at this point, and whenever I call, I’m walked through the same trivial troubleshooting steps that any technical person would know to try before reaching out, and it’s getting quite tiring.
SantaBarbarian
4 years ago Place Internet
2.4KViews
0likes
9Comments
Packet Loss langbprj01-ae1.rd.la.cox.net
https://ibb.co/NZPBsQv Howdy! I've been doing several mtrs in the past 30 days from our network to meet.google.com, Zoom, and 8.8.8.8 and I'm getting packet loss & jitter. I am using a Cox Gigablast Modem, connected to Cox Orange County, speedtest.cox.com is yielding a whopping 960Mbps down and 30Mbps up, I am directly connected to the cable modem via ethernet, my wifi is turned off,and I get packet loss averaging 1.8% and as high as 5% (which cuts my video and audio calls at home during the pandemic). Could you please offer some advice? This seems to be the offending gateway:langbprj01-ae1.rd.la.cox.net - 1.8% Packet Loss
Solved
trabuco
5 years ago Place Internet
2.4KViews
0likes
4Comments
Lots of Jitter, Tons of Packet Loss
Hey there! I have been having severe packet loss and lag in games lately and noticed my ping spiking quite a bit. I contacted Cox, and I was told everything looked fine on my end and the node in my neighborhood was overloaded because of COVID. I had a tech come out about a month ago and he reiterated the overloaded node issue and installed an attenuator on our line. I followed up with COX about a week ago and they sent out a supervisor who just knocked on the door, said the same thing about the overloaded node, and left. Didn't make any changes or attempt to do any diagnostics. They said they split my node on Friday, but I am still seeing a lot of issues. I just ran some of my own diagnostics and found some interesting info. I ran pingplotter and MTR on Google and EAs servers (I mostly play Apex Legends). I discussed the results with some more technical friends who believe it might not just be a local issue but rather peering congestion between COX and Zayo. Please see the images below. https://ibb.co/ThD2R7Z https://ibb.co/ysC10pt https://ibb.co/BsY2G3Z https://ibb.co/8BH34rC We have Gigablast and have just upgraded both our modem and router. I am kind of lost with what to do currently. I have seen people file FCC complaints with some success. But certain applications are just unusable with the jitter and packet loss I am getting. Thank you!
corb3421
4 years ago Place Internet
2.4KViews
0likes
7Comments
High Ping (Cox Gigablast, Wired)
Hello, For the past 2 months my ping has been averagely between 75 - 120 with huge spikes between. My connection was fine before . I've been trying different ways to improve it with no success. For Example: New ethernet wire, different combinations within Cox App, checking comp firewalls, VPN, checking comp for network hogs. I got Cox for gaming and it was great but now it is a lag fest online.
NeroChinchilla
4 years ago Place Internet
2KViews
0likes
6Comments
xbox ping
good afternoon, i recently udgraded tp gigablast in hopes to lower my ping on xbox live games put is got even worse. what do i need to do in order to lower my latency? im using a CM1000 netgear modem and a Nighthawk R9000 Router. my ping on xbox, call of duty servers, and speed test through the xbox using multiple different sites is 327mb down, 30 up and ping of 130-160. and im hardwired. ping on every other device is sub 30.
Brandyn
5 years ago Place Internet
1.4KViews
0likes
4Comments
High Pings and Jitters along with Packet Loss
Hi all, I have been having high pings and large packet loss every single day for the past 2 months (before the COVID-19 outbreak), and have had bufferbloat every time I connect to wifi. I thought the problem was with the Ethernet and hence bought a new wire to test yet this problem persisted. The following is my trace route to google: Tracing route to www.google.com [2607:f8b0:4007:804::2004] over a maximum of 30 hops: 1 2 ms 2 ms 2 ms 2600:8800:802:900:120c:6bff:fe78:2352 2 56 ms 52 ms 39 ms 2600:8800:87f:ffff::1111 3 * 12 ms * 2001:578:801:fffc::e 4 202 ms 38 ms 77 ms 2001:578:800:4:9800::2 5 33 ms 55 ms * 2001:578:1:0:172:17:249:33 6 49 ms 39 ms 26 ms 2001:4860:1:1::131a 7 34 ms 59 ms 26 ms 2607:f8b0:820d::1 8 29 ms 31 ms 38 ms 2001:4860:0:110f::1 9 31 ms 28 ms 25 ms 2001:4860:0:110f::13 10 24 ms 43 ms 37 ms 2001:4860::c:4000:de3c 11 * 30 ms * 2001:4860::9:4000:de3b 12 23 ms 72 ms 67 ms 2001:4860:0:1::1039 13 26 ms 44 ms 35 ms lax28s15-in-x04.1e100.net [2607:f8b0:4007:804::2004] Trace complete. The third hop almost always times out and I have no idea why. Please let me know what I can do, I have tried everything contacted all technicians but they have not been able to figure out anything. I currently use a 150mbps residential connection with a Netgear C6250 router modem.
sahilp
5 years ago Place Internet
1.4KViews
0likes
1Comment
Crazy Lag and Packet Loss
Hoping to get more help here than I did with Cox customer support. I have had this ISP for about 2 months now and my connection has been horrible. Things load fine on wifi for the most part butanytime I am hardwired into my router, I have horrible packet loss. This makes gaming a huge pain in the **** and I have tried almost everything I can think of to fix it but nothing changes. Now, Xbox live and the games I play like to report that I am getting maybe about 1% packet loss but the gameplay is much much worse than just 1%. Even when I hardwire my computer into the router and run a ping test, it shows about 15-20% packet loss. Does anyone have any suggestions that I should try? Here is a list of things I have already tried: Used Cox provided modem/router: terrible packet loss on ethernet and wifi (mostly ethernet) Modem isfor sureplugged into the coax port very securely Changed ethernet ports:issue still persists Set up Xbox live port forwarding:issue still persists Setup QoS:issue still persists Tried entirely new ethernet cables:issue still persists Tried gaming on wifi:issue still persists (and I am not a heathen) Factory reset modem/router:issue still persists Switched the provided router/modem combo intobridge modeso it only acts like a modem I am now using my TP-Link AC1750 router:still terrible packet loss on wifi and ethernet (mostly ethernet) Set up QoS rules for bandwidth:issue still persists Setup port forwarding:issue still persists Reset xbox:issue still persists Manually set IP and DNS:issue still persists I have also ran a bunch of traceroute tests as well as ping tests to show where it appears to be slowing down and losing the packets. You can see all of these tests in the folder linked here: https://drive.google.com/drive/folders/1i59D5DTk2O7UvL0WBrqJYVITDr305hvT?usp=sharing All the slowdowns and packet losses appear to happenoutside of my network. It looks like it hits slowdowns when it is out in Cox's servers bouncing around. Is there anything that I can do to fix this? It looks like there is an issue with resolution of domains. My traceroutes to 8.8.8.8 show an unusual amount of dropped packets and lag at certain servers. PLEASE HELP!!
cmcaguilera
5 years ago Place Internet
1.1KViews
0likes
2Comments
Ping Spikes each minute
Hi, I have been trying to resolve this issue for a while now. I have had 2 technicians come out now, spoken with 4 customer representatives online and gone up to the Cox store once on top of signing up for the Cox complete care and still the issue is not resolved. I am on ethernet and have tested my pc after kicking all other devices off of the network this has not worked. I was initially suspicious that it could be a node congestion problem but I am unsure. I have run pingplotter and see that every minute or so there are very higher spikes upwards of 500ms sometimes. Recently I was disqualified from an online tournament from this issue. Which is extremely frustrating especially because I am at a loss with this. The first technician ran some test ran some tests off of his gameboy color and told me he was 99% sure that it was the PW3 Cox router/modem I had that was less than 1.5 years old, he didn't have a spare so I was advised to go up to cox to replace it. Once I tested the new PW6 I had the same problem so another technician was sent out. To which he advised this would have to go higher as it above them. I reached out to customer support to inquire and they offered to escalate the issue. Today and went to check the status of this only to discover that there was no evidence of this every being recorded. I have tried to take action on this as best as I could and am happy to hear some advise or suggestions on the matter. Unfortunately I have spend alot of time and money now dealing with Cox and have not gotten anywhere.
CustomerAj
3 years ago Place Internet
1.1KViews
0likes
4Comments