Warning about $5 Tier Upgrade Promo
I'm not the first to write about this... I read another post of a complaint from another customer who was swindled by a Cox upgrade offer. This is clearly written intentionally deceptive. I was offered (in big bold letters) " FREE" tier upgrade from essential to preferred service. It even explicitly stated $0.00 upfront and $0.00 /month ! This offer and order confirmation number appeared in my account but has since been removed. When I call in to confirm the status of the free upgrade, no one knows what I'm talking about, and instead want me to upgrade from paying $35/mo to $52/mo "...this is a great deal", I'm told. I never intended to upgrade in the first place, until this offer appeared on my screen. I thought, after reading the confusing fine print, that "the catch" (because there is always a catch) was that instead of "FREE" as it appeared to be, the increase would cost me $5/mo in additional fees.... $5 DOES NOT EQUAL FREE, By the way. But i figured, okay why not? $5 extra for increase from 5mbps to 25mbps was worth it. BUT NOOO, it aparently means something alltogether different. The cost of the upgrade is actually to pay an increased rate of $50/month (not actually a deal, this is what they already offer on their site to anyone) But instead of charging me $15 extra to open the bandwidth (which I'm sure is just a click of a button) they will only charge me $5 extra to increase my speed and my rate! There is a reason why we switched from COX to DirecTV/AT&T Uverse... unfortunately, I'll have to deal with these deceptive games as UVerse speeds in my area are capped at less than 3mbps (That's another whole story ... they were willing to charge me for 12mbps until i caught on that the distance from our house to their station was too far to reach those speeds) Cox is not "your friend in the digital age" they are the lesser of two evils. They can be allied with to get the internet you want because you have no other choice... but as long as you know what kind of scheming you're getting yourself into.15KViews0likes3Comments
Port forwarding on DPC 3825 Cisco Gateway
Why does Cox not allow port forwarding on the Cisco DPC 3825 gateway? You can't even update the firmware because that's under Cox control too. As I see it it's simply a way for Cox to make more money by making you purchase the premium tech support for $100 and so much a month thereafter or a one time $60 to set it up for you. For $180 a month I'm not paying more money. I feel like I'm being ripped off! Here's what happens... log into gateway>applications and gaming>port range forwarding>enter external start and end port, internal ip address, start and end port, enable and click save. Pop up stating "The page at 192.168.0.1 says: the setting of port must between 1~65,535: 0" . I certainly didn't try all 65535 port numbers but any number I did try didn't work. What gives? Anyone else have a problem with this?5.7KViews0likes3Comments
Scam popup from showcyber.com on google chrome/iphone
This morning at 6:53 I received a pop-up in my Chrome browser on my iPhone in a white box with the following message: www.showcyber.com says: Congratulations Cox Communications Customer! Your iPhone has been randomly selected to receive a $1000 Gift Card! OK There was no option to close the box or decline the supposed offer, or even close the window. I had to delete the Chrome app and reinstall it. has anyone else had this experience? Thanks,3.1KViews0likes1Comment
Unexplained Sudden Seriously High Data Usage
Right about the same time I received a letter from Cox indicating the 1TB data cap, my daily data usage suddenly skyrocketed from about 5G per day for the past year, to 40-70G per day! We haven't changed any habits or added any devices or people. We don't live close enough for any neighbors to scam off our wifi .Cox support can't help me, but I'm about to be charged $20 PER DAY for the next 9 days of my billing cycle unless I shut everything off completely (since we have NO IDEA WHERE ON EARTH we could be using that much data. Its borderline impossible. I would have to stream 24 hours straight of HD Netflix to use 70G! I feel like Cox is sandbagging the data tracker. The timing is pretty convenient !3KViews0likes3CommentsPhishing Scam?
Last night I signed up for Cox service and an installation at my new apartment. I received a text to schedule a phone call to discuss/confirm my appointment for the installation. The number called me at the agreed upon time, and prompted me to press 1. The man on the other end wanted my phone number associated with the account, PIN for my account, and answer to my security question. This sounds insanely sketchy. The number that texted and called me was addressed in Reno Texas, and was1-800-234-3993. Need to confirm this is a legitimate Cox Communications representative.3KViews0likes12CommentsI've got a bill with charges I have not asked for and have not received. Am I alone?
I just received a first bill... I have ordered Internet online and it should cost me $49.99 with ZERO activation fee. Cox promised it on their site. They stated that they prepared a self-activation kit for pick up at their location (without any fee). In fact I do not need any kit from them and I do not know what it is and even do not want to know what it is, because I do not need it. I already have all hardware necessary to connect to their network. I called to check the status of the order and to tell them I do not need any activation kit, they told me that everything is Ok and I could activate the service soon. I activated it successfully and everything was Ok until I got the first bill. They charged me for the "Intenet activation Kit" - $30. You remember, they promised it would be free. You remember I do not need it. You remember, I have not received it. They charged me for "WiFi Modem - Dual Band Rental" - $9.99. I did not ask them for any modems. I have my own modem. They have not provided me any modems. They charged me for "Equipment Deposit" - $25. What is it??? So I have one question. Am I just lucky, or this is just habitual for Cox? Is anyone had similar experience with Cox?2.8KViews0likes2CommentsCox webmail
Why is Cox allowing scammers and malware authors to advertise on the webmail portal? Every other time I log in, there is a fake windows error message as the main banner ad saying "Low Disk space", "You are running very low on disk space. To free space you need to repair your Windows Errors". Then it has a button to "Repair Windows Errors". The link will take you to a scam site called "http://www.driverupdate.net". Cox should really filter the ads they allow in their banners as this is pretty bad for an ISP to allow. And NO, it is NOT coming from my PC, the Cox webmaster will know EXACTLY where these are coming from simply by looking at the source code.2.4KViews0likes2Comments
Cannot get a refund!!!
I was charged twice for my wifi bill this month and cannot for the life of me get a refund from this company. I've had billing issues with this company over the course of how many years, and cannot ever get my money back! I don't want credits--I WANT MY MONEY BACK! How can I get this escalated to someone who will take care of this issue, rather than giving me the run-around and saying they're submitting the "request". To who? Where? Just connect me to someone who can solve the problem! It's that simple!!!2.4KViews0likes1Comment
FAKE COX GUY CALLING IN NORTHERN VIRGINIA NAMED ALEX...from COX COMUNICATNS (missed spelled)
His number is 703-378-8422 or another if they moved on so don't answer this phone call to be sure. We got scam for some money when certain money was moved not giving to us. They did call again this morning so they thought we didn't know what's up. Caller - ID shows its calledCOX COMUNICATNS that's missed spelled to clue to you that's not from COX CABLE at all. They had us download software called "TeamViewer" free software to help us with out internet problem when they said COX CABLE had a server went down when our IP ADDRESS went private to public also about their fake story for this scam. Be safe too. PLEASE CHANGE YOUR PASSWORDS AS SOON AS POSSIBLE if this happens to you!!!2.4KViews0likes5CommentsLess the 30mbps on Premier
I have the premier plan & I'm only seeing speeds at around 30mbps & less.. & thats currently throughout the whole day which isn't bad but definitely not what I'm paying for taking into account i have several devices going..i was getting around 100mbps+ about 2 months ago but its dropped simnifically. i honestly don't know if its due to the changes cox is making but its ridiculous.. Why pay for an expensive service and I'm not getting what i pay for..Sounds like a hustle to me.. If its not resolved i will unfortunately be forced to move on to a different internet provider. Its been going on way to long and there seems to be no end to the horrific time I'm facing with this.. & no i don't want to email you guys because i already tried that & all i get was generic answers.. My Modem is currently a Surfboard SB61802.4KViews0likes2Comments
Cannot get a refund!!!
I was charged twice for my wifi bill this month and cannot for the life of me get a refund from this company. I've had billing issues with this company over the course of how many years, and cannot ever get my money back! I don't want credits--I WANT MY MONEY BACK! How can I get this escalated to someone who will take care of this issue, rather than giving me the run-around and saying they're submitting the "request". To who? Where? Just connect me to someone who can solve the problem! It's that simple!!!FAKE COX GUY CALLING IN NORTHERN VIRGINIA NAMED ALEX...from COX COMUNICATNS (missed spelled)
His number is 703-378-8422 or another if they moved on so don't answer this phone call to be sure. We got scam for some money when certain money was moved not giving to us. They did call again this morning so they thought we didn't know what's up. Caller - ID shows its calledCOX COMUNICATNS that's missed spelled to clue to you that's not from COX CABLE at all. They had us download software called "TeamViewer" free software to help us with out internet problem when they said COX CABLE had a server went down when our IP ADDRESS went private to public also about their fake story for this scam. Be safe too. PLEASE CHANGE YOUR PASSWORDS AS SOON AS POSSIBLE if this happens to you!!!
