spam

44 Topics

Spam Infestation
I have noticed an increase is spam email coming into my primary Cox account within the past few months and have forwarded many of them to Cox's spam report, but it keeps coming in under a variety of subject lines including, Crepe Erase, Liberty Mutual Insurance, EHarmony, ABC Shark Tank, Lark Wellness, Ringing Ears, Home Warranty Special, to name a few. The domains are obviously bogus so I'm curious as to why Cox's spam filters aren't picking them up prior to delivery and I'm wondering if others have seen a similar trend? I have received 72 of them since May 21st!!
FRM
7 years ago Place Internet
24KViews
3likes
34Comments
What does it take for Cox to act on a Ticket submitted 6 weeks ago re emails going to spam
I'm ready to move to a new email provider if Cox doesn't get their act together. Cox doesn't allow customers to whitelist email addresses they want to receive mail from, you have to submit a ticket. I submitted a ticket April 12 and followed up 3-4 times and all I hear is that there's a backlog. They don't seem to have a backlog when it comes to increasing my bill. So I have legitimate emails from Google, Youtube, HBO, my gas company, my own city government, Netflix, Godaddy, numerous other emails I signed up to receive, and most importantly, work-related emails that consistently go to spam. Still no resolution. This is terrible customer service.
darkhorse
6 years ago Place Internet
4KViews
1like
9Comments
How I am dealing with spam
for reasons I am not quite sure I have started getting inundated with spam starting a couple years ago. prior to that I rarely got any. whatever the reason I have been trying to use cox's horrible spam filtering. currently this is my strategy: create a "white list" filter labeled "ignore spam filters" this is a list of from addresses/email domains with the action of keep and do not process subsequent rules. create filters for the from field, and other fields that contain words that I am certain no one I know, and no company I know will use, and/or contain words and phrases/misspellings mangled fonts etc that I am certain no one I know uses. this rule is set to REJECT with reason: "553: account doesn't exist" 553 is an actual error code for a mailbox that does not exist. my hope is spam and phishing software may receive this error and remove my email address. either way I won't get the email. create a filter for all other words and phrases that goes to a folder I created that is not the spam folder to see what filters are working, and what is being filtered by cox, also to catch any false positives to add to the white list.
Flinx
2 years ago Place Internet
515Views
1like
13Comments
spam filter settings missing in new webmail
the new webmail ** I never wanted or asked for churched up webmail. I have had to setup multiple filters to block spam that (after many years of none) has started to inundate my account. I have had to create filters to keep known good email addresses and other criteria. now emails that came in just fine are going to my SPAM folder. problems is I disabled ALL my filters and certain emails still end up in the SPAM folder. specifically xxxxxxxxxx@vzwpix.com (where x's are the phone number) marking them as "not spam" does nothing other than put them in my inbox. the old spam settings seem to have disappeared from settings.
Flinx
2 years ago Place Internet
2KViews
1like
41Comments
Scam calls saying they are from COX
Today I received a call from a man at (918) 200-2647 stating he was with Cox. He asked my first name and I replied he was correct. Then he asked if I wanted him to help me set up internet at my new address. I told him that I didn't have a new address yet. I don't know if he guessed or saw our 'for sale' sign in our yard, but somehow knew we plan on moving. I told him I didn't need any help because I was moving to a state that didn't have Cox. He said ok and hung up. I confirmed with Cox that they do not make these kind of calls as they would have no way to know who is planning an upcoming move. These calls would obviously have to be originated by the Cox customer. Beware!
Happyjam
2 years ago Place Internet
1.3KViews
1like
2Comments