Cox throttling speeds to gaming servers? I think so.
So I've just had it with Cox and their seemingly dishonest practice of blaming everything on the customer... I just got the 300mbps service in Las Vegas, and suspiciously get 500% increases in ping to gaming services as opposed to standard browsing/streaming service. I've validated everything is good to go on my end, and spent an hour or more being treated like a fool with Cox "technical support" people who don't even know what ping or traceroute are. As a background I've worked in IT for 15+ years and manage large load balanced networks like this for a living... Either there is an immense amount of ineptitude and apathy going on, or they're trying to push gamers to spend more money. My modem is a DOCSIS 3.1 enabled modem. My router is a gigabit router. I'm wired into the router with CAT6 cable, directly. My connection to the COX gateway is fast, and fine. The issue is the Cox internal routing. In this case, I'm going to use League of Legends for an example since they post their server IPs publicly. All I need to do to show where the breakdown is occurring is run a simple tracert. It's clear that I'm getting solid ping to Cox's gateway - langbprj01-ae1.rd.la.cox.net [68.1.1.13] - but they're choosing to route gaming traffic specifically through some kind of WAF, concentrator, or other type of internal network device which is throttling all traffic to 60-70ms (at lowest) The glaring technical evidence: Tracing route to 104.160.131.3 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.1.1 2 9 ms 8 ms 7 ms 10.67.0.1 3 8 ms 8 ms 7 ms 100.127.4.164 4 11 ms 7 ms 11 ms 100.120.102.24 5 15 ms 16 ms 12 ms langbprj01-ae1.rd.la.cox.net [68.1.1.13] 6 60 ms 61 ms 61 ms 72.215.224.162 <---- the offending Cox IP. 7 61 ms 67 ms 65 ms 104.160.152.223 8 62 ms 61 ms 60 ms 104.160.152.227 9 67 ms 70 ms 70 ms 104.160.159.100 10 68 ms 67 ms 68 ms 104.160.131.3 So why are they throttling gaming speeds to 60-70ms? It doesn't really make sense until you realize they've just started marketing their "Cox Elite Gaming" service to unlock higher speeds for a premium monthly rate. The only problem? I CAN'T EVEN BUY THEIR EXTRA SERVICE IN MY AREA. Come on! If you're going to scam me into buying a premium service, at least offer the option to buy it! My only option has been to reduce my service to the 150mgps service (why bother with bandwidth if it's slow), and subscribe to Haste for a slight ping boost to try and compensate. Note - COX - you're losing money here. In the end I'm just getting screwed, and Cox is showing how dishonest they are. If they could explain exactly what that IP is and why they refuse to address it internally, maybe it will matter. Until then I'll be planning my exit ASAP.
Discord app and xbox live service blocked across all devices running on COX.
A few days ago DIscord and xbox live have been unable to connect. No local filtering for these websites on my router or firewall, seems to be blocked at COX servers.I already went through online support and was not help. NOTE: all other websites work on my network just not xbox live and discord.
Tracert questions
I was receiving packet loss in a video game and several people suggested a tracert, can someone please tell me if anything is out of the ordinary? C:\Users\petti>tracert cox.com Tracing route to cox.com [45.60.49.167] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 128 ms 23 ms 14 ms 10.128.92.1 3 51 ms 29 ms 19 ms 100.127.76.40 4 53 ms 49 ms 98 ms 100.120.100.24 5 639 ms 598 ms 697 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225] 6 37 ms * * ae-1-3512.ear4.LosAngeles1.Level3.net [4.69.211.210] 7 23 ms 23 ms 47 ms 4.7.26.34 8 33 ms 24 ms 54 ms 45.60.49.167 Trace complete. C:\Users\petti>tracert cox.com Tracing route to cox.com [45.60.49.167] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 12 ms 10 ms 44 ms 10.128.92.1 3 44 ms 125 ms 11 ms 100.127.76.40 4 36 ms 71 ms 138 ms 100.120.100.24 5 * 742 ms 699 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225] 6 * * * Request timed out. 7 21 ms 21 ms 22 ms 4.7.26.34 8 35 ms 17 ms 46 ms 45.60.49.167 Trace complete. C:\Users\petti>tracert cox.com Tracing route to cox.com [45.60.49.167] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 31 ms 8 ms 9 ms 10.128.92.1 3 12 ms 13 ms 16 ms 100.127.76.40 4 23 ms 7 ms 15 ms 100.120.100.24 5 * 1046 ms 797 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225] 6 * * * Request timed out. 7 30 ms 20 ms 20 ms 4.7.26.34 8 43 ms 22 ms 21 ms 45.60.49.167 Trace complete. C:\Users\petti>tracert cox.com Tracing route to cox.com [45.60.49.167] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 34 ms 13 ms * 10.128.92.1 3 31 ms 8 ms 68 ms 100.127.76.40 4 61 ms 14 ms 42 ms 100.120.100.24 5 737 ms 799 ms 699 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225] 6 * * * Request timed out. 7 90 ms 27 ms 117 ms 4.7.26.34 8 23 ms 78 ms 43 ms 45.60.49.167 Trace complete.TRACEROUTE ISSUES WORKING FROM HOME PLEASE HELP!!
I recently started working remote from home. I have to connect to my companies remote server on my pc at home. I work most of my day talking on the phone through the remote server with clients. I am having issues where my voice on the phone is choppy and clients cannot hear me. I contacted my tech team at work and they ran at tracert test and said one of my hops is timing out. they said to contact my ISP which is COX to fix this but no one at COX seems to be able to know how to fix this issue when I call. I even had a tech come out to look at it. does anyone know how to fix this issue? please help! this is how the traceroute is coming back as. as you can line 6 and 7 are timing out. C:\Users\AmeriSave>tracert remote8.amerisave.com Tracing route to remote8.amerisave.com [70.42.180.69] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 9 ms 8 ms 7 ms 10.35.48.1 3 12 ms 15 ms 13 ms 100.127.73.138 4 10 ms 11 ms 15 ms 100.120.100.10 5 25 ms 27 ms 19 ms 68.1.4.252 6 * * * Request timed out. 7 * * * Request timed out. 8 109 ms 87 ms 86 ms ae12.cs2.dfw2.us.zip.zayo.com [64.125.26.182] 9 81 ms 89 ms 83 ms ae5.cs2.iah1.us.eth.zayo.com [64.125.28.102] 10 * 82 ms * ae28.cs1.atl10.us.zip.zayo.com [64.125.31.171] 11 81 ms 85 ms 80 ms ae6.mpr3.atl6.us.zip.zayo.com [64.125.31.33] 12 82 ms 80 ms 94 ms 128.177.70.66.IPYX-072053-009-ZYO.zip.zayo.com [128.177.70.66] 13 73 ms 65 ms 65 ms border2.ae2-bbnet2.acs.pnap.net [64.94.0.93] 14 67 ms 65 ms 70 ms edge2.ae1-edgenet.acs002.pnap.net [107.150.129.34] 15 65 ms 71 ms 68 ms amerisave-5.edge2.acs002.pnap.net [70.42.176.126] 16 66 ms 77 ms 65 ms 70.42.180.69 Trace complete.
Crazy Lag and Packet Loss
Hoping to get more help here than I did with Cox customer support. I have had this ISP for about 2 months now and my connection has been horrible. Things load fine on wifi for the most part butanytime I am hardwired into my router, I have horrible packet loss. This makes gaming a huge pain in the **** and I have tried almost everything I can think of to fix it but nothing changes. Now, Xbox live and the games I play like to report that I am getting maybe about 1% packet loss but the gameplay is much much worse than just 1%. Even when I hardwire my computer into the router and run a ping test, it shows about 15-20% packet loss. Does anyone have any suggestions that I should try? Here is a list of things I have already tried: Used Cox provided modem/router: terrible packet loss on ethernet and wifi (mostly ethernet) Modem isfor sureplugged into the coax port very securely Changed ethernet ports:issue still persists Set up Xbox live port forwarding:issue still persists Setup QoS:issue still persists Tried entirely new ethernet cables:issue still persists Tried gaming on wifi:issue still persists (and I am not a heathen) Factory reset modem/router:issue still persists Switched the provided router/modem combo intobridge modeso it only acts like a modem I am now using my TP-Link AC1750 router:still terrible packet loss on wifi and ethernet (mostly ethernet) Set up QoS rules for bandwidth:issue still persists Setup port forwarding:issue still persists Reset xbox:issue still persists Manually set IP and DNS:issue still persists I have also ran a bunch of traceroute tests as well as ping tests to show where it appears to be slowing down and losing the packets. You can see all of these tests in the folder linked here: https://drive.google.com/drive/folders/1i59D5DTk2O7UvL0WBrqJYVITDr305hvT?usp=sharing All the slowdowns and packet losses appear to happenoutside of my network. It looks like it hits slowdowns when it is out in Cox's servers bouncing around. Is there anything that I can do to fix this? It looks like there is an issue with resolution of domains. My traceroutes to 8.8.8.8 show an unusual amount of dropped packets and lag at certain servers. PLEASE HELP!!
