Horrible cust service
Obviously my satisfaction is not important to this company. They disconnect chat when i tell the truth. I have outages way too often for a “ premium service” i pay a premium price for glitchy service and outages often. I am not happy and the fact that Cox has outsourced their cust service tells me they don’t care about the happiness of their customers. They don’t want to actually deal with us or hear from us. So we talk to people in India. 👏👏👏 great job CoxContour 2 DVR recordings show on host but no longer show on client boxes, however…
On client boxes I can seethe scheduled recordings, record a show that will record and is watchable on the host but none of the clients display any recordings. What would be the reason causingthe clients nottoshow any recording but allows them to schedule and record shows that do show up on the main DVR? One of my clients needs to be exchanged due to it failing to download the software image which was done when atech hhasdisconnected my cable and phone line due to ingress without any notification or notes left in my account so customer service knew. That was all resolved but this mysterious issue happened after replacing a line from the wall to a client box that was the cause of the ingress. I can’t see the absence of omeclient causing this. I looked at the hook up in the house that was modified and the one odd thing I see is the cable line-in to the house is split with one side going to an amp that goes to another amp which is connected toeach room. The other side of the split from the main line in goes directly to the DVR. The tech is off for the next couple days and I don’t want to bother him and have already called customer service and they were just going to send someone else out in another week so I’ll plan to contact the tech that fixed it but I was hoping to perhaps get some feedback here while I wait. It’s odd that the clients are obviously talking to the host dvr to list the scheduled recordings and start recording from client boxes that show on the host, but the clients no longer show any recordings like they used too thank you for your time and advice in advance. BestRegard
Customer service CALL routed to TEXT MESSAGE
I'm a new Cox customer but, to be honest, the quality of service I've received from support so far has been abysmal. I tried asking a question about my bill last week and the non-answer I received was "that's just the way the bill is"....hardly an answer. Thankfully, a co-worker who USED to work for Cox was able to provide an answer, which leads us to today: I had asked my wife to call Cox today to find out why we're having so many issues with laggy response from DVR content and issues with audio cutting out, etc. She did as I asked, but then was told "we've sent you a text message" and her attempt to receive help over the phone was routed to an off-shore representative responding via Text message. The representative was of zero help and ultimately just dispatched a technician. My question is WHY was this phonecall routed to text message AT ALL? We're technically savvy people and generally can recognize whether text is an efficient way to resolve an issue....technical issues like this are NOT efficiently handled via text message and Cox forcing the call to a text message environment only leads to a already frustrated customer becoming significantly more frustrated. If this is the quality of service we can expect from Cox moving forward, please let me know now....I'm sure your competitors would be happy to have us!
