Custome Service
I wanted to reiterate that I had an awful experience through the moving process with cox. Until I talked to Edward tonight after talking to a not so kind representative, I was ready to switch to AT&T internet by tomorrow morning.. Edward not only listened and had that customer care that’s needed with issues (I was in customer service for years) but he also transferred me to Bob to get a solution. Prior to that, the first rep told me I could wait until Monday for my internet to be connected (which I thought was handled TWICE before) or I could go to a store and try tomorrow but most likely would have to wait until Monday… I moved into my first house and have a house warming and Thunder basketball watch party tomorrow - I called about my move on 4/8/24 to disconnect at previous residence and transfer to current residence on 4/25. I saw on my app on 5/14/24 that my previous address was still my service address so I reached out again. After 10pm tonight my internet shut off.. I called and, again, the first customer service rep was rude and dismissive and his best suggestion when I asked to talk to someone else in customer service, not even a manager- just someone else, he said well you can just call back. So I hung up and called back - he was just beyond rude and it came off like he was making fun of and/or mocking me with my issue which I didn’t appreciate. I just wanted a SOLUTION before people came over from out of town and out of state early tomorrow afternoon. If it wasn’t for Edward and Bob, I would have transferred to AT&T internet service by tomorrow morning. I was looking it up while trying to talk to the first representative. Edward and Bob are the people who keep your customers, can’t brag enough on them for their exceptional customer service, understanding and kindness (also patience explaining my dilemma and previous call). I asked them if I could do any survey / appreciative survey and they were just happy to help. They’re great assets to your team and deserve a THANK YOU SO MUCH shout out Thank you, Cortni Sanders
Help with Yahoo and Outlook Transition
I began the move to yahoo on Thursday. I use Outlook as my primary place for looking at my emails and I have a business email address directed there via my Cox email address so I can those messages and they stay separate from my personal emails. All of my emails transferred to Yahoo, except those associated with my business email address. Outlook, after setting up the servers is only getting my main email address and folders to show up but I have over 3200 emails that are not transferring onto Outlook from Yahoo. My business email address and related folders and emails is no longer there. I spent time on phone with Yahoo and Microsoft but to date both companies just want to blame the other for fact that all of my emails are not showing up in Outlook. Can anyone help me with this issue? The transition gets a big fat "F" in my evaluation. To top it off, if you call into Cox, their system rolls the technical questions about emails over to Yahoo. So I'm still missing my emails after four plus days of trying to resolve this. I've been a customer of Cox for over 20 years. What a way to treat loyal customers.How to Use Cox e-mail Transitioned to Yahoo via Outlook ...
Just learned the details on how to do this - the instructions in e-mails we are getting are insufficient. Setting up yahoo account via link will only get you to the browser-based e-mail platform. This is required as the first step. Once this step is done, use these setting to set up Yahoo server in Outlook: POP access settings and instructions for Yahoo Mail | Yahoo Help - SLN4724 Old passwords will work using web-based Yahoo platform, but they will not work using outlook! New password is required to link Yahoo platform with Outlook - this is done this way: Open Yahoo page, and under Top Right-side point to You name letter next to e-mail icon and select Account - Overview Select Security - top 3rd from the left side. In the middle on the right side select: Generate and manage app passwords. Under App name enter Outlook. Yahoo will generate loooong password - Copy save it, as this will be the only time you will see it!! Paste this new password to Server Settings inside Outlook. This will link the outlook with Yahoo ... I hope this helps - it took me one hour with designated Yahoo help for Cox transition - 1-866-562-7250 Thyer are very knowledgeable and patient!Yahoo Mail = bigger discount?
I'm curious if Cox is planning to slash their prices now that they've ditched their email servers and support, leaving their customers to fend off spam and ads like they're starring in their own inbox horror movie. Sure, there's a $1.99 upgrade to Yahoo+ per account, but if you've got multiple accounts, it can add up faster than a caffeinated squirrel on a sugar high. Looks like Cox is winning big time with this move, but what about the rest of us? And no, I don't want a mobile phone. I'm just trying to get my emails without needing a degree in spam warfare!
Yahoo server settings? Smtp/pop etc
After an experience I can only liken to a tooth extraction without novacaine I'm signed into Yahoo mail. Small victories. But now I need to configure my apps to deal with Yahoo - smtp, pop, whatever. I use Thunderbird on my PC platforms, and BlueMail on my various devices. (would assume the settings are the same for all, but just to be safe...) This trip to the dentist isn't done until I have restored access across my various stuff. Little help, here?Email transition a complete farce
Note - this was posted in a response to another thread, thought I'd copy to a new one. May 4th - attempted to set up as per instructions. Went to Yahoo, entered my username but thus far every single attempt to create a password (dozens) have been met with error messages, even when I get approval on the password. This is unacceptable. When I decided to leave a post here (never have before) I needed to sign up - Cox sent a verification email to my cox.net address which has not shown up at all, I had to revert to a gmail address I never use. It would appear that as of my transition attempt my cox.net mail is now broken. This is beyond unacceptable. The primary email I've used for over 20 years is suddenly down, and I have no idea how many mails I've missed. Changing providers and then informing some hundreds of regulars of that change is beyond inconvenient, and enters into legally actionable territory. Later today when I've cooled down a bit I'll take another whack at Yahoo - if results are the same 2 things will happen - I'll transition email to another provider and began the above process of informing hundreds of contacts. I'll begin the search (brief, there are many) for a new service provider overall. Then on Monday I'll have a little chat w/my legal dept, have them look into the possibilities. I am beyond disappointed in Cox.
Setting Up Cox/Yahoo Email on an iPhone
I tried several ways to get my new Cox/Yahoo aocount on my iPhone. Turns out it was very easy, but I haven't seen this solution anywhere. Delete the old Cox account under Settings -> Mail Add a new account Select Yahoo! It will ask you to sign in - use your old Cox email address as your username: jdoe@cox.net and then click next. It will then ask for your password - use the new password you created when you transitioned to Yahoo and then click next On the next screen, make sure "email" is on and then click "save" That should do it!
Not receiving verification code emails new Yahoo mail
After transitioning to yahoo mail, Social security.gov verification emails are not received on the web nor my desktop app. Yahoo tech blamed the government, while I think the SSA probably could tell the .cox was funneled into a yahoo or something. It also happened I didn't receive an employers verification code, so not a single sender. It was all smooth when it was only cox.net. Any help figuring this out would be great, I have seen other threads on the web about this exact issue but no resolution yet.
Why does my CONTOUR UPDATE daily?
This is frustrating. I see no reason why the contour box should update every single day, each time it updates it freezes my contour box/TV. I have to reset everything. Is there something wrong with the box or is this normal? I should think an update once a week would be plenty.
Panoramic WiFi app in continuous loop
I have seen a few other people with this issue with no resolution. We upgraded our plan and had a new router installed today, I was told by the installer the only way to change the network name is through the panoramic WiFi app, however it will not let me login. I have deleted and reinstalled the app multiple times all with the same result. When I click the login link, it takes me to the cox site to put in my credentials which I do. It then kick back to the app sign in screen to start the process all over. This is a continuous loop - has anyone found a solution for this or is there a different way to access my router settings?
Getting stuck adding account to Mobile app
Hello I am getting stuck trying to add my cox email back on to my new phone. It keeps looping with the "Re-enable sign in, since my screen lock changed" message over and over again, I unable to setup my cox email on my mobile phone. I do everything it asks for with the new screen lock security and Microsoft Authenticator app but it just keeps going in the same loop. Any help appreciated.Homelife app is gone?!?
Just got off of the phone with support about removing old cameras from the Homelife app. Despite spending hours on the issue with other techs before they assigned it to a higher level the answer is apparently that the app isn’t used anymore so just go ahead and ignore it. Just uninstall it. The web page to view the cameras is long gone. Now the SPECIFIC app is gone. So the only way to view the cameras is using the tv or the panoramic WiFi app. The panoramic app isn’t totally an admin app but it has the higher level functionality - FAR MORE than should be accessible just to look at the cameras. So now when my seven year old wants to see what the kitty cat is doing when he’s at daycare he’s going to be signing in with billing / main system user account (which will now have to use a simple password despite holding my credit card info) he can also go ahead and restart the gateway, play with port forwarding (which might be particularly enticing since it contains a list of game titles), etc. I must be misunderstanding something - is that the new procedure? And when I am looking through CURRENT support articles I see references and even screenshots of the app. And there are troubleshooting instructions that actually open the very app that is installed on my phone…
Homelife app crashes in live view mode
Has Cox ever fixed the issues with live view mode crashing the app on certain tablets and phones? When I try to go to live view mode in the app on my Lenovo tablet, the app crashes. Not a problem on my Samsung Galaxy phone or my old tablet. Only on my Lenovo. This has to be some kind of bug in the app that can be fixed.Homelife cameras and equipment all disabled
I now have the newer audio style camera for my Homelife. I can’t add it to Homelife. there is no problem with the wireless access, it shows on the network, has audio / video recording access on the tv and WiFi app. However I cannot add it to the Homelife app. The app still lists old cameras that aren’t even on the network anymore (not just disconnected) - they all show as Communication Failure on the main screen and are listed in disabled / greyed color in the Manage Devices and I can’t remove them. As you can see some even show up as Online
Apps
546 Posts
