Title says it all, whenever I tap the wifi details or restart gateway buttons in the panoramic wifi app, nothing happens. I've tried uninstalling and re-installing the app, but there's no change.
Hi. I am sorry you are having issues with our app. I would love to help you with that. Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.
Thank you.
All the more reason to buy your own equipment. A years rental will buy a better combo modem/router than that panaromic junk. I prefer a separate modem and router/mesh network solution. Costs a bit more. Much better results in the long run. Pays for itself in 1 to 3 years. After that it saves you 10 dollars a month until you decide you want an upgrade. Not whenever Cox maybe gets something that is less ewastey than the combo junk they rent you now.
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Hello, we would be happy to assist with any questions or concerns you might have. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com if further assistance is needed. Thank you!
I have the same problem. When I log into the panoramic Wi-Fi through a browser I reached the page that shows me the Wi-Fi name and the Wi-Fi password and there is an edit button. Then I read at the top of the page it says to change your Wi-Fi name and password install the Cox panoramic Wi-Fi app.
But when I click on Wi-Fi details in the Cox panoramic app instead I get a blank page. So have no way to access to changing the name and that Wi-Fi password.
I tried all the dumb ideas like restart the router and uninstall and reinstall the app. No success.
Any suggestions?
Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
Me too. How has this been fixed?
Hi, there. I'm so sorry for the problems with the app. It may be related to the entitlements and can be corrected from our end. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to help.
