Forum Discussion

CWP's avatar
CWP
New Contributor
4 years ago

AMAZON PRIME APP PROBLEM

Our Prime Video app doesn’t allow any videos to show. All was fine until today - now I get this message: Something went wrong, please try again later....  I have rebooted the contour box, reinitiated...
MariaL's avatar
MariaL
Moderator
4 years ago
Hi CWP,

We understand that you get an error message when attempting to access the Amazon Prime App on the Contour receiver. Is there an error code associated with the error message?

Maria
Cox Support Forum Moderator
  • CWP's avatar
    CWP
    New Contributor
    4 years ago

    No code. Just indicates something went wrong, try again later, contact amazon for help

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      4 years ago
      @CWP

      Have you tried rebooting the cable box?

      Jonathan J
      Cox Moderator
    • Foster8123's avatar
      Foster8123
      New Contributor
      4 years ago

      Did this get resolved for you? I am having same issue.

      • BenS1's avatar
        BenS1
        Former Moderator
        4 years ago
        Hi@Foster8123,

        Try hitting the A button on your Contour remote. The complete a System Refresh.

        Ben S.
        Cox Support Forums Moderator