Forum Discussion

bighunt's avatar
bighunt
New Contributor
5 years ago

Cox Panoramic Wifi App Issues

I got a brand new iPhone. I totally erased my old iPhone. Yet, the stupid app says the old phone is still connected to the network. It can't be cause i totally erased it back to factory.

How the heck can I disconnect my factory iPhone from the network that it's "connected" to???

I went to router software and it says it's connected to the router as well. I can't see a way to disconnect it from router neither. (and other devices that are "disconnected" are actually connected.

This is extremely frustrating.

Any help would be greatly appreciated.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Bighunt, I recommend power cycling the gateway modem and let us know if there is any change. -Allan, Cox Support Forums Moderator.
  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    if you weren't asked for the apple password, you didn't do a factory reset.